Browse Forums Building A New House Re: How often do u talk to your SS (site supervisor) & for what? 22Sep 25, 2009 11:23 am Did you guys and gals get a slab (of beer) for the SS at the start of your build? I've heard a little "gesture" at the start helps him focus his attentions on your build a little more. Point Cook, Victoria - Being hounded by the fascists!! Re: How often do u talk to your SS (site supervisor) & for what? 23Sep 25, 2009 1:42 pm Nope - no gestures here. It is his job to facilitate the job - he is paid for by the company. When the house is completed to our specs then he will get a small token of appreciation but not before. And this is a man who has gone above and beyond for us during our build - but again not until the house is done will he be "rewarded". Some things are worth waiting for. Re: How often do u talk to your SS (site supervisor) & for what? 24Sep 25, 2009 8:17 pm WOW people, reading all this and I am so very very happy with my SS. He is very hands-on. The morning of the site scrape he was on site at 0700 hr, instructed the men and then talked us through the whole building process and all the paperwork that comes with it. He told us that we could expect him twice a week on site and that he would do the paperwork on Wednesday. He left that day around 10 Am. 5 Weeks into the building process we see him twice a week on site and every Wednesday we receive a phone call in which he tells us what the planning for the coming week is. Every time that he is on site we walk through the house and any concern of ours is dealt with immediately. No discussion about the way we look at things or if we are right or not. The end result is always as we want it because we are the customers and it is going to be our house. Every time he is going to tick a stage as completed he gives us a ring so that we know when the Progress Payment is due. Communication with the rest of the company is basicly non excisting because the SS deals with it. Sometimes he asks me to send an e-mail to the CSO in case a change in material has to be confirmed, but that is it. Re: How often do u talk to your SS (site supervisor) & for what? 25Sep 25, 2009 8:35 pm I get contacted by my CLO if we need to sign a variation or pick a colour etc. Apart from that I usually make all the contact and ask all the questions. They have an online progress thing but ours was broken until last week.... and PCI is in about a week and a bit. I have met the SS once at the tile meeting but he has called a few times to organise things with my boyfriend (outside the company jobs). We have his mobile number and I can probably guess his email address but the rule is not to contact him directly so we don't. Our CLO is very good so we don't really have to worry about contacting him. Can't distract him from workig hard and finishing our house!! *Built with Gemmill Homes in WA* Slab - 1st June 2009 Plate Height - 17th June 2009 Lock Up - 18th August 2009 PCI - 5th October 2009 Hand Over - 15th Oct 2009 https://forum.homeone.com.au/viewtopic.php?f=31&t=20844 Re: How often do u talk to your SS (site supervisor) & for what? 26Sep 25, 2009 10:03 pm well I have just been given my SS details. I plan to visit our site tomorrow and then ring him on Monday, have a chat tofind out how he wants our "relationship" to work, I will then explain how I want it to work and we will take it from there. Within a couple of weeks I will organise to meet him (always better to have a personal relationship) and then I plan to find out if he is a beer man or a bourbon man. I have every intention of schmoozing him because I want him to deliver good results for me and that will allow me to ask for favours and hopefully allow for a trouble free and with luck quick build. Well thats the plan anyway, its worked on other projects I have been involved with so I am hoping it works for my house Blog: http://funmore-residence.blogspot.com/ Forum: viewtopic.php?f=31&t=21109 Construction Start - 19/09/09 Slab Poured - 21/10/09 Frame Completed - 25/11/09 Lockup - 22/12/09 Fixing - 22/02/10 Handover & Moved In 30/04/2010 Re: How often do u talk to your SS (site supervisor) & for what? 27Sep 25, 2009 11:51 pm I have been in frequent contact with our SS from the get-go, mainly by phone. He'd call us for updates or to clarify things (usually once a week) and at that time l'd have my list of questions or concerns ready for him If it was something major then l'd call him straight away. Now that the house is almost finished we've had much more in-person contact.... probably because l'm up at the house a heck of alot and catch him when he's there doing stuff He's been a terrific SS overall...a bit forgetful with telling tradies minor things we wanted done (eg placement of heater thermostat) but with us having unlimited access to the house, l've been able to quickly pick up any errors or clarify stuff with the tradies directly Re: How often do u talk to your SS (site supervisor) & for what? 28Sep 26, 2009 10:08 am Its pretty simple, screen your calls. If its not convenient, return the call when it is! Dont EVER tell a customer not to call. Re: How often do u talk to your SS (site supervisor) & for what? 29Sep 26, 2009 10:35 am Our SS told us he would ring every week to keep us informed about the progress. It has turned out to be closer to once every three weeks. We were not given the SS's number, and despite a number of emails to the Construction Administrator, only one has been acknowledged or answered. The one that elicited a response was when we sent a copy of our independent building inspector's report, and, apart from being told we would receive a response in 10 days, she took us to task for being onsite without the SS present, despite us having tried to set up a time with no response from her. I did acknowledge that I would be happy to arrange visits 7 days in advance, but they would need to let me know earlier when the next stage was reached. She also included a section on the requirements for anyone coming on site from a health a safety view point, including what footwear they needed, what H&S training they had received and so on. They know the building inspector well, so it was a little petulant of them. I also had a look around with my data cabler and was amused to see that their concern for H&S did not extend to the contractors they use. None of the people on site that I saw were wearing safety shoes! We are also concerned that some of the problems our inspector spotted, and drew to the attention of our SS's boss that evening, would have been easy and quick to fix had they have been acted on quickly, instead, work has continued and, as I understand the situation, will now require brick work to be removed in order for the problems to be remediated. Not happy. Pfiff Finally making progress again, with a clothesline (yippee) and some much needed little things being attended to over the holidays. 40 C on New Year's eve? We love our a/c! Re: How often do u talk to your SS (site supervisor) & for what? 30Oct 17, 2009 8:33 pm Quote: We were not given the SS's number Re: How often do u talk to your SS (site supervisor) & for what? 31Oct 17, 2009 8:49 pm pharley Ari Bad form from the SS for being so rude and swearing...but seriously...do weekends not exist anymore? As a business owner I know how stressful it can be for customers to expect you to be working 24 hours, 7 days a week. Yeah, that's a good point. I rang him on a Saturday because I'd left a few messages on his Voicemail during the week and didn't hear back. If I need to call him again, I'll try to do it only on weekdays so I don't upset him further. It's just so frustrating when they don't return calls Call him back up, tell him to grow a pair, and inform him of who's paying his wages - YOU! Re: How often do u talk to your SS (site supervisor) & for what? 32Oct 18, 2009 9:42 am bigred Call him back up, tell him to grow a pair, and inform him of who's paying his wages - YOU! Heya bigred, It appears something has changed since then. He calls me now to give me progress updates and is extremely polite. He said there was a new policy to ensure better communication with customers. Perhaps sooooooo many customers complained that management HAD to do something about it. Or maybe they were reading through the Homeone forums Re: How often do u talk to your SS (site supervisor) & for what? 33Oct 18, 2009 1:31 pm Hehehe so in other words, he doesn't want to call you, he just has to coz otherwise he gets sacked. Built with New Generation (Summit Homes) We own land!... with a slab on it! Plus a shell of a house with stuff inside ! Re: How often do u talk to your SS (site supervisor) & for what? 34Oct 18, 2009 1:41 pm Our SS has called us EVERY Friday (except one). He's great. www.themaxbuild.blogspot.com forum.homeone.com.au/viewtopic.php?f=31&t=20717&start=300 www.leahspaperpassion.blogspot.com Re: How often do u talk to your SS (site supervisor) & for what? 35Oct 18, 2009 3:35 pm Candylea Hehehe so in other words, he doesn't want to call you, he just has to coz otherwise he gets sacked. As long as they call what difference does it matter why? It's not like they are going to just call to have a chat, so yeah it's their job and that's why they do it 'A bottle of wine contains more philosophy than all the books in the world.' Louis Pasteur Vegie garden: viewtopic.php?f=19&t=27637&start=0 My Backyard Adventure Re: How often do u talk to your SS (site supervisor) & for what? 36Oct 18, 2009 8:54 pm Quote: what about some stuff that you want the tradies to do on cash .. do you coordinate with the SS .. or just talk to the on-site tradies directly? .. What kinds of jobs are people asking the tradies to do for cash? Maybe I can save some money too And are they doing the jobs befoe or after hand over? Re: How often do u talk to your SS (site supervisor) & for what? 37Oct 19, 2009 10:32 am themax Our SS has called us EVERY Friday (except one). He's great. Would you let us use your SS? Pretty please! We'd love to have that level of communication. Pfiff Finally making progress again, with a clothesline (yippee) and some much needed little things being attended to over the holidays. 40 C on New Year's eve? We love our a/c! Re: How often do u talk to your SS (site supervisor) & for what? 38Oct 19, 2009 11:01 am nelle Quote: what about some stuff that you want the tradies to do on cash .. do you coordinate with the SS .. or just talk to the on-site tradies directly? .. What kinds of jobs are people asking the tradies to do for cash? Maybe I can save some money too And are they doing the jobs befoe or after hand over? Nah - I don't think that's a good idea before handover. Those tradies are sub-contracted by (or employees of) the builder. If you pressure them to do something off-plan for cash, they may well do it - but then they may well get the sack or lose all further contract work with the builder if the change is discovered. Feel free to take their contact details for post-handover work though. What do other's think ? 9 25952 In Victoria you cannot put a caveat on arising from a domestic building contract. 65 113349 Elvis has left the building... The site supervisor quit after 2 month on the project. I guess he was just instructed to bark at people, but didn't like when he was… 26 21564 |