For some reason all our docs and floor plans have always said Signature. No idea why???!
We were told because we signed through a signature sales consultant and because of where our property is that we'd get a signature build team
Browse Forums Building A New House Re: Building a Metricon Glendale 42 Limited Edition in Melbo 141Aug 03, 2018 12:29 am Our Bayside KDR Thread: viewtopic.php?f=31&t=78298 Re: Building a Metricon Glendale 42 Limited Edition in Melbo 149Sep 04, 2018 10:35 pm Clean Unfortunately that is how the system is working at M. I signed contract in March. Variations are not completed yet for me. Oh wow, that’s crazy! Such a frustrating time isn’t it. Why are your variations still getting sorted? Is it because of M? Re: Building a Metricon Glendale 42 Limited Edition in Melbo 150Sep 05, 2018 12:05 am shokel1975 Clean Unfortunately that is how the system is working at M. I signed contract in March. Variations are not completed yet for me. Oh wow, that’s crazy! Such a frustrating time isn’t it. Why are your variations still getting sorted? Is it because of M? I spoke to a sales consultant today, who told me that there is a massive backlog in the estimating area at the moment... might explain it Our Bayside KDR Thread: viewtopic.php?f=31&t=78298 Re: Building a Metricon Glendale 42 Limited Edition in Melbo 151Sep 05, 2018 7:28 am Drew01 shokel1975 Clean Unfortunately that is how the system is working at M. I signed contract in March. Variations are not completed yet for me. Oh wow, that’s crazy! Such a frustrating time isn’t it. Why are your variations still getting sorted? Is it because of M? I spoke to a sales consultant today, who told me that there is a massive backlog in the estimating area at the moment... might explain it It just seems madness to not employ more staff. I’m not holding my breath re getting plans back by next week 😩 Re: Building a Metricon Glendale 42 Limited Edition in Melbo 152Sep 05, 2018 7:51 am shokel1975 Drew01 shokel1975 We are definitely building a Freedom home, but with what we are spending on upgrades, it feels like we are paying for a Signature home. Lol. For some reason all our docs and floor plans have always said Signature. No idea why???! We were told because we signed through a signature sales consultant and because of where our property is that we'd get a signature build team Our original sales consultant has an email signature ‘Signature by Metricon‘. that must be why... That’s weird Cos ours was with a signature consultant. And ours still says designer even thou it’s up to a signature upgrade. Re: Building a Metricon Glendale 42 Limited Edition in Melbo 153Sep 05, 2018 7:53 am Doulton777 shokel1975 Drew01 [quote="shokel1975"]We are definitely building a Freedom home, but with what we are spending on upgrades, it feels like we are paying for a Signature home. Lol. For some reason all our docs and floor plans have always said Signature. No idea why???! We were told because we signed through a signature sales consultant and because of where our property is that we'd get a signature build team Our original sales consultant has an email signature ‘Signature by Metricon‘. that must be why... That’s weird Cos ours was with a signature consultant. And ours still says designer even thou it’s up to a signature upgrade. [/quote] I have no idea why.... we are certainly not getting the Signature customer service with promptness that for sure!! Re: Building a Metricon Glendale 42 Limited Edition in Melbo 154Sep 05, 2018 7:55 am shokel1975 I feel like we are making very slow progress at the moment..... We signed our Contracts back on 28 July, and only today, have M finally gotten pricing variations correct for us to sign off on. It has been a hard slog - not sure why it takes them so long, and why so many times these docs come back with errors/omissions etc. Sometimes I feel like I am doing my CSC's work for her - checking and double checking it all and finding errors. She is great, but far too busy to give her clients the time and care they deserve. I don't even think she has been double checking anything coming back from Estimating - I have constantly found issues with the docs. I asked her how many clients she had, and she advised about 50! No wonder, the quality of the work coming out of that office is sub standard - they are severely under resourced. Anyway, now we are waiting for them to fix the errors/omissions with our final plans. We are in the 3rd week of the 4 weeks they told us it would take. I don't have any confidence that we will see these plans next week, and if we do, unfortunately, I am sure there will still be things wrong that need correcting. I hate that M has turned me into a cynical person! Waiting is so frustrating - especially when I know we still have 2 months of waiting for planning permits with council once we get this stuff finalised with M. I have to learn to be patient! Ours took 3 months from contract to get the variations right. It’s common practice for admin to get things wrong. We had 34 pre contract variations. They really need to restructure everything. Re: Building a Metricon Glendale 42 Limited Edition in Melbo 155Sep 05, 2018 7:56 am shokel1975 Doulton777 shokel1975 [quote="Drew01"][quote="shokel1975"]We are definitely building a Freedom home, but with what we are spending on upgrades, it feels like we are paying for a Signature home. Lol. For some reason all our docs and floor plans have always said Signature. No idea why???! We were told because we signed through a signature sales consultant and because of where our property is that we'd get a signature build team Our original sales consultant has an email signature ‘Signature by Metricon‘. that must be why... That’s weird Cos ours was with a signature consultant. And ours still says designer even thou it’s up to a signature upgrade. [/quote] I have no idea why.... we are certainly not getting the Signature customer service with promptness that for sure!! [/quote] We did with our consultant. She was amazing. But admin is a different story altogether. Re: Building a Metricon Glendale 42 Limited Edition in Melbo 156Sep 05, 2018 8:01 am Doulton777 shokel1975 Doulton777 [quote="shokel1975"][quote="Drew01"][quote="shokel1975"]We are definitely building a Freedom home, but with what we are spending on upgrades, it feels like we are paying for a Signature home. Lol. For some reason all our docs and floor plans have always said Signature. No idea why???! We were told because we signed through a signature sales consultant and because of where our property is that we'd get a signature build team Our original sales consultant has an email signature ‘Signature by Metricon‘. that must be why... That’s weird Cos ours was with a signature consultant. And ours still says designer even thou it’s up to a signature upgrade. [/quote] I have no idea why.... we are certainly not getting the Signature customer service with promptness that for sure!! [/quote] We did with our consultant. She was amazing. But admin is a different story altogether. [/quote] Our CSC is good but I guess she can’t speed the process up single handedly. I just have to learn to be patient!!! But it’s hard when I see all your beautiful homes being built haha! Re: Building a Metricon Glendale 42 Limited Edition in Melbo 157Sep 05, 2018 8:05 am shokel1975 Doulton777 shokel1975 [quote="Doulton777"][quote="shokel1975"][quote="Drew01"][quote="shokel1975"]We are definitely building a Freedom home, but with what we are spending on upgrades, it feels like we are paying for a Signature home. Lol. For some reason all our docs and floor plans have always said Signature. No idea why???! We were told because we signed through a signature sales consultant and because of where our property is that we'd get a signature build team Our original sales consultant has an email signature ‘Signature by Metricon‘. that must be why... That’s weird Cos ours was with a signature consultant. And ours still says designer even thou it’s up to a signature upgrade. [/quote] I have no idea why.... we are certainly not getting the Signature customer service with promptness that for sure!! [/quote] We did with our consultant. She was amazing. But admin is a different story altogether. [/quote] Our CSC is good but I guess she can’t speed the process up single handedly. I just have to learn to be patient!!! But it’s hard when I see all your beautiful homes being built haha! [/quote] Lol I get what you mean. I got told each variation you add gets put in a queue. And it’s basically just waiting your turn for estimation. That’s why it takes so long. They really need to explain this to clients. As a lot of clients have no idea how it worked until they you ask why the wait is so long. Well this explains it. Re: Building a Metricon Glendale 42 Limited Edition in Melbo 158Sep 05, 2018 8:32 am The CSCs really have their hands tied; doesnt matter how much they want to help you, they have absolutely no influence over any of the other teams. You just have to wait your turn and it sucks. Re: Building a Metricon Glendale 42 Limited Edition in Melbo 159Sep 06, 2018 9:26 pm Yes everything goes into que. CSC can't do anything. I asked to remove, for example, item 32 from contract estimate as it was a duplicate charge. The item has already been charged elsewhere. They removed item, 33 instead of 32, sheer negligence. To fix this error they took 3 weeks. I have been asking for revised colors schedule. I asked this as I changed some colors and I wanted to ensure that they did it properly. CSC has been telling you would receive during final contract signing time (before it goes to construction phase). They applied for developer approval with old colors and got it approved. Now they sent me colors schedule which was done with errors. Once they fix this they again need to apply for developer approval. Insane. Re: Building a Metricon Glendale 42 Limited Edition in Melbo 160Sep 06, 2018 10:09 pm Clean Yes everything goes into que. CSC can't do anything. I asked to remove, for example, item 32 from contract estimate as it was a duplicate charge. The item has already been charged elsewhere. They removed item, 33 instead of 32, sheer negligence. To fix this error they took 3 weeks. I have been asking for revised colors schedule. I asked this as I changed some colors and I wanted to ensure that they did it properly. CSC has been telling you would receive during final contract signing time (before it goes to construction phase). They applied for developer approval with old colors and got it approved. Now they sent me colors schedule which was done with errors. Once they fix this they again need to apply for developer approval. Insane. I think that is what annoys me the most. The amount of careless mistakes and the time they take to rectify it. So, so frustrating! I can’t wait to get out of the admin stage. Hi, First of all, thank you to this community for sharing your thoughts and opinions. We are in early days of our pre-contract stage for Metricon Doulton and we are… 0 12766 Hello All 🙂 We are planning to start our journey of construction our first home. We zeroed down on Metricon and henley homes based on design suitable for our lot and… 0 9692 We don’t live in VIC so want to know the exterior colours of Lumiere display so we can see it at the paint shop. Not building with Metricon so my request went… 0 19742 |