Browse Forums Building A New House Re: Boutique Homes 1414Aug 13, 2015 12:12 pm Update on our Airlie: Slab went down on Monday and the frame has started today Our tradies seem great. Here are a couple of photos (sorry if you follow my blog or Instagram you will get a double hit) I'm starting to allow myself to get excited now... And I've been really happy with construction staff. ️️️ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Can't wait to go past this arvo - yes I'm a stalker (we are renting around the corner - literally) Blog: www.dapplegrey.com.au Re: Boutique Homes 1417Aug 17, 2015 7:26 am Hi all, we've been away for a couple of weeks, hence the lack of updates. So - several months ago I emailed and phoned Boutique to let them know we would be away for the entire month of August (assuming they would take that into account when scheduling any handover-type procedures). Why were we away for so long? We were on our honeymoon. A few weeks ago Boutique told us we had to be present for a final inspection on Tuesday the 18th August (tomorrow). In spite of ALL of the broken promises, missed deadlines, questionable workmanship, we effectively cut our honeymoon in half and came back early for this inspection. We were literally in New York 3 days ago, and landed midday yesterday. At 2pm yesterday (yes, literally the first thing we did after getting back) we inspected the house - and we were absolutely gutted to find that the house is not only NOT finished, it's still so far from being complete it's laughable. I'd estimate it's at least 2-4 weeks based on what I could see missing/wrong, if not more. Boutique would have known it wouldn't be ready on time for the inspection - but did they tell us? Nope. That's the Boutique way - no communication whatsoever. So here we are - ruined honeymoon (our once in a lifetime event) - all because of Boutique's TERRIBLE, TERRIBLE customer service and disgraceful communication. This entire process has utterly destroyed our spirit. At this rate, we'll be 3+ months OVERDUE (past the 260 build days). And that's the best case scenario. What's I've learned from this experience: - DON'T TRUST BOUTIQUE HOMES - THEY LIE ALL THE TIME - DON'T EXPECT THOROUGH OR TIMELY COMMUNICATION FROM BOUTIQUE HOMES - DON'T EXPECT QUALITY WORKMANSHIP FROM BOUTIQUE HOMES Re: Boutique Homes 1418Aug 17, 2015 9:26 pm Hi TheFarmers, Building aside, hopefully you enjoyed your two weeks, even though you weren't there as long as you had planned. It is really disappointing to hear your story. In a business relationship there should be mutual trust and respect. Whilst I know they have lost your trust, it is ridiculous of Boutique to ask you to return from your honeymoon early, regardless of if they were done or not. I know we wouldn't have come back, we would have just told them to.......... lets not go there. On an aside, Boutique have installed the wrong stairs in our house.... Our SS agrees that the stairs installed are not per the contract and they are investigating who is at fault. I think our SS knows that Boutique are going to be at fault as they have to sign off on the stair orders a number of times before they are made, so it is looking like a very expensive 'oops' for Boutique. Hopefully we find out soon about our stairs! Re: Boutique Homes 1419Aug 19, 2015 4:34 pm Szep Hi Nasher, that's not good? What happened? I'd suggest clicking on the feedback link on a boutique email and sending your thoughts. I'm pretty sure it gets read at a very high level of the firm. Good luck. I'd forgotten about that link at the bottom of the emails, and fired off my thoughts on Monday morning. And while I thought I remained calm, I wasn't shy in telling the mystery person at the other end what I really thought of Boutique. Yesterday afternoon I got a call from one of the construction managers (two levels above my SS) and we had a chat. While it was nice to vent my grievances - it's all too little, too late. Again - there's a massive communication black-hole at Boutique. The impression from the guy I spoke with was "why are you so upset - this is the first I'm hearing any of this". Really? After the countless emails I've sent to the so-called client-liaison officer? The black-hole of communication pops up so often, it's a wonder any houses get built at all. Just yesterday my SS asked if I'd had a chance to look at the variation (about a replacement rangehood) - the look on his face when I said "yeah, we agreed to it a week ago, didn't they tell you?"... ("No" was the answer) On the plus side, we've gone through and completed a pre-new-home-presentation check and highlighted all of the mistakes and touch-ups that are needed (paint drips/scratches/missing paint, mortar fixes, cleaning etc). Once those are done (and the fire place, air-con unit, and fridge goes in) we're done. SS says Friday week for the final presentation. As you can imagine, after more than 320 build days, I'm skeptical. Moral of the story is, use that link on the emails if your complaints go nowhere. Also, there's 3 surveys along the way (after the PWC, after signing the full contract, and after handover). I'm told they get reviewed by senior managers. Don't be shy. EDIT: Just after posting this, I got an email from the client liaison asking if we've sent back the signed variation. Bravo Boutique - you've done it again. Re: Boutique Homes 1420Aug 19, 2015 7:26 pm Hi thefarmers, I know it is a silly question, but do you send the variations back to your liaison via email? 10 16408 I would never build with Fowler homes. I built with them in 2021 and till date maintenance issues are pending. All their existing trades and businesses don't work with… 14 109906 |