I eventually heard back from a different manager who at least sounded conciliatory. Nevertheless, PD should have notified me of the change in suppliers of countertops back in February (when it happened), not in June. The building coordinators (I've had two) both dropped the ball and now my house completion date will be delayed.
Based on my experience, all I can say is that PD should be avoided at all cost.
what stage are you up to now... ive certainly heard at how tardy they have been at letting people know that they need to reselect. on a different PD topic quite a few have had the issue and also first heard about it on thr forum rather than from their BC. how slack! i hope youve beenable to reselect something thats comparible without having to upgrade. i hear the replacements are not even the same.
we are 7 months into a KDR yet to even start.. being held up at council due to mistakes from pd and the absolute rubbish we've been fed for the last 8 weeks..
we absolutley are dredding the build stage!!!!