Re: kitchen business * to me2
Apr 12, 2006 6:29 pm
Sorry to hear about your misfortune Monty.
Tradesmen who work on a sub contracting basis for kitchen companies are required to have public liability insurance and a licence from the Dept. Fair Trading.
You are lucky that the kitchen company states in writing that they will accept responsibility for the sub contractors actions.
If you dont have any luck, you should first seek advice from the CTTT (Consumer, Trader & Tenancy Tribunal) through your Dept. Fair Trading office.
Hope this helps you Monty.
Re: kitchen business * to me5
Apr 12, 2006 7:05 pm
Just go to the CTTT and get the ball rolling. It is an arbitration system and whatever ruling the arbitrator makes IS THE LAW! and the company must comply.
You can also point out to the kitchen company that you have posted a message on this board about your problem. This forum gets viewed by a lot of people and this will generate a lot of bad publicity for the company.
Re: kitchen business * to me6
Jun 13, 2006 9:32 am
Renomart, not sure if it is an arbitration in the strict sense of the word - I thought that had been banned from domestic building contracts long ago. Arbitration is very costly and I would never advise anyone, consumer or builder to proceed into arbitration.
A mediation is where the parties are brought together to try and sort out the issues without the need for a full blown court case. Usually common sense prevails, but not always.
Definitely a small claim would be better but only after the OFT set up some sort of a mediation where the contractor could see that it would be cheaper to fix the problem now, as opposed to later.
This occurs in Queensland where they have the most rigorous system anywhere in Australia. The mediations are binding and the contractor (or the consumer) MUST fulfill their obligations. My understanding is that it tends to solve the problems much quicker and without all the angst!
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