New windows with marks and scratches. Standards?

Lorri · Jun 27, 2018 4:24 pm

Hi,
As you might know we got our new house built and the windows which are all double glazed have quite a few small scratches and marks on them. The main issue is lines between the two panes of glass.there are 4 or 5 lines that run from the top down the glass, they are about half a cm wide. You can't see them all the time but in a morning and other times they stand out like the proverbial dogs balls.
The builder and window guy are coming out on Monday to have a look. but I think they will say they are within standard, just like builder did when i complained about the walls where the plasterboard joins are. Which annoys me everyday as it looks a crap job and it is.I think the standard is wrong if they think that's good enough, but anyway, back to the windows will they say its within standards if you cant see the marks all the time?
Cheers Lorri

ECOECO · Jun 27, 2018 5:04 pm

Info for you...

https://www.cbos.tas.gov.au/__data/asse ... s_2017.pdf

By the way...
Any glass problems will have been created during glass production. The glass supplier is your friend.

Lorri · Jul 01, 2018 11:00 am

Thanks Eco as a person who installs and sells double glazed windows would you replace these? I think that as there are more than 50% of them with lines. Or because i can't see the line all the time ,only when the sun shines behind them or there is moisture on them would it be classed as within the guidelines? Curious to know what you think. Is it something that is covered, just trying to work out where we stand.

Cheers

ECOECO · Jul 02, 2018 12:10 pm

Lorri

Thanks Eco as a person who installs and sells double glazed windows would you replace these? I think that as there are more than 50% of them with lines. Or because i can't see the line all the time ,only when the sun shines behind them or there is moisture on them would it be classed as within the guidelines? Curious to know what you think. Is it something that is covered, just trying to work out where we stand.

Cheers

I don't know the extent of this problem, but we have replaced glass problems as described in the past.

I used to run A&L and when the glass supplier failed to fix a similar problem, A&L fixed it.

Have you got a pic?

Lorri · Jul 02, 2018 10:27 pm

Well we had our visit from the builders and the window company, the builders guy as soon as he walked in the door was talking about standards and tolerances without even looking at the windows, the window guy who is the owner of the company started looking at the windows and was talking about refraction? Then he tried cleaning it with metho and water mix which didn't do a thing, we knew that since we tried it earlier. Then he got a tub of gumption out and tried it on a bit and it worked! it removed the lines , so he said it was some organic matter, but it would be strange to say nearly every window in the house had it on. But end result was the most of the windows will clean up ok, the sliding door he is going to spin the glass around so the mark between the panes of glass is at the bottom, and replacing two window that had scratches on them. Wilsons said the windows are fine , they are within the standards. He wasn't impressed when told the standards are not written to protect the customer, he wouldn't answer when asked would you be happy with these in your house since they meet the standard. So happy to have got this sorted ok. Thanks to the window guys.
Cheers

ECOECO · Jul 03, 2018 11:27 am

Sorry, I thought the lines were in between the double glazing... there are lots of cleaners to try...

ECOECO · Jul 03, 2018 12:14 pm

Lorri

Well we had our visit from the builders and the window company, the builders guy as soon as he walked in the door was talking about standards and tolerances without even looking at the windows, the window guy who is the owner of the company started looking at the windows and was talking about refraction? Then he tried cleaning it with metho and water mix which didn't do a thing, we knew that since we tried it earlier. Then he got a tub of gumption out and tried it on a bit and it worked! it removed the lines , so he said it was some organic matter, but it would be strange to say nearly every window in the house had it on. But end result was the most of the windows will clean up ok, the sliding door he is going to spin the glass around so the mark between the panes of glass is at the bottom, and replacing two window that had scratches on them. Wilsons said the windows are fine , they are within the standards. He wasn't impressed when told the standards are not written to protect the customer, he wouldn't answer when asked would you be happy with these in your house since they meet the standard. So happy to have got this sorted ok. Thanks to the window guys.
Cheers

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Lorri · Jul 09, 2018 10:26 am

The lines Would. Not come off with window cleaner, method and water mix, plain metho, shower cleaner etc, razor blade etc. They looked like they where inside the glass, no cleaner was making any difference at all. The window company owner tried with those above too and then tried the gumption cleaner which worked to remove the lines. He also thought that they where on the inside glass. He said it looks like organic cause, after they left the factory, I don't know what he was on about as they were uniform lines, not random and on nearly every window in the house i can't see how that could happen.

But happy to have a good result.
Cheers

Landy9 · Jul 09, 2018 7:51 pm

Hi! Does Anyone know if the seals of the bottom of the windows are supposed to just hang down?
My windows are on over rendered blue board and it’s not recessed in so these flaps are just hanging.
It looks crap, we have white windows with a light grey render and now these black flaps just hanging looking crap and some are bent and all so from afar it doesn’t look straight.