Pools & Spas
Re: Fiberglass Pool Bleaching under the water line42
Feb 05, 2019 3:41 pm
every month before complaint and since then Every day (at pool shop) I have maintained a very detailed spreadsheet of these levels and calcaulated that the warrenty levles stated by the pool manufacturer cannot be met. (hence the warranty being geared to fail since day one) also if you go to different pool shops they have different ranges . And obvioulsy when you are a new pool owner just go by what you are told to put in. We are lucky we have a great pool shop. But I think the pool shops get a lot of the balme when it should be on the pool manufacturers. As when do you see a pool mnaufactuer offering 12/24 months free pool service when you buy your pool - NEVER,(and if you do- I would recomend any one looking to buy a pool go with them) as they know if anything goes wrong they can blame it on the pool owner. So upset .
Re: Fiberglass Pool Bleaching under the water line43
Feb 05, 2019 4:31 pm
pool shops are motivated to sell you products.
combined with poor training and tests conducted under artifical lighting
invest in a quality test kit
fas-dpd using taylor reagents
how are you chlorinating your pool
and what are your latest results, even though they are not reliable it may yield some clues
what are your daughters symptoms as it is almost certainly a chemical balance issue in the water, not the pool itself
Re: Fiberglass Pool Bleaching under the water line44
Mar 13, 2019 12:28 am
This is very interesting so many people with around same age pools are having problems. Our pool is now 3yrs old and it's getting worse and our chlorine levels have been fine and we haven't used our pool blanket in over 12 months as we are too scared to in case this is contributing to the problem. If you look carefully at our pool sides under the water, it certain light, can see like a mixture of colour almost shiny surface but is patchy where like the coating has worn off. When our water level drops too low, we now have a white ring around the pool. I daresay if we drained water ours would also look like previous photos.
Riverina came out, said it was too much chlorine, blamed us and told us to sand paper which we haven't. How can it be chlorine though when our levels are fine and it's getting worse?
What can we do about this as a group?
Re: Fiberglass Pool Bleaching under the water line45
Jun 08, 2019 7:09 pm
In WA and have a 5 year old fibreglass pool by Riverina.
After the first year I noticed the waterline starting to devolope a white ring, tried scrubbing it off but would not budge. Thought no more of it and left it.
3 years later had some spa jets put in which required me drain the pool down half way, was absolutely shocked that the surface that looked blue when under water now looks chalky white when uncovered. The guy doing the jets said he had never seen anything like it in his 20 yrs in the pool business.
Called Riverina and a guy (can't remeber if he said he was the owner or manager of the particular office he came from, was a crusty old dude) came out to have a look. Firstly he said it was "plating" which was described to me as the deposition of calcium onto the pool wall due to the high lime content in Perth water, then he proceeded to blame the use of pool covers (which is ironic as they sold it to me and it is compulsory in WA), then he said my chlorine level had been run too high over a long period of time. I questioned the last one as I deliberately run my chlorine levels low (test myself regularly with a FAS dpd kit and cross check monthly with pool shop), he got angry and left telling me that it was a non issue and cosmetic only.
I have never received such a complete lack of customer service in my life. I dutifully read my pool contract and the SPASA warranty several times and concluded that it was designed to protect the pool company and that to pursue the matter with Riverina may be more trouble than its worth as I suspect a negative outcome will be the result.
I have tried to clean/sand small patches but the issue is definitely not surface, it is thru the pool gel coats. I also tried a calcium removal kit but it did stuff all, the company I got it from said no way its calcium if the kit didn't remove it (but lots of snake oil salesmen in this industry, so take that response with a grain of salt).
Found this thread and the ligthbulb went off, people in Perth with pools purchased around a similar time all having the same problem. An issue with the materials used during manufacture stands out like a sore thumb, I bet there are only a few suppliers for gel coat materials in Perth (bad batch for a while maybe).
Re: Fiberglass Pool Bleaching under the water line47
Jun 08, 2019 7:43 pm
Yes sounds exactly like our story and exactly the same response as you from the Managing Director from Riverina Pools that came out. It's disgusting they're allowed to get away with this, as it's a definite fault with their product, the gel coat. I remember them telling us it was a new product so guess it was a faulty one. Their warranty is useless and so that leaves all us pool owners with lots of money spent for a disappointing product.
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