They are ignoring the fact that they need to be replaced. See the wet tile areas were done including laundry. These were to match the main floor tiling, however, Beaumont informed us that the rest of the floor tiles had been smashed at the warehouse and since they are discontinued we had to reselect new floor tiles. Obviously these do not match the original ones in the laundry so they also needed to be replaced. We have had verbal and email confirmation that this would happen but at PCI our SS played the dumb card and had no idea that this was to happen (we have emails from him acknowledging that he did indeed know). Anyway we escalated it to the National Manager and waiting for 'what next'.