Browse Forums Building A New House Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2561Sep 27, 2016 7:53 pm Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2563Oct 04, 2016 7:05 pm Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2564Oct 04, 2016 7:08 pm Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2568Oct 16, 2016 1:13 pm Franky40 Hey Mona, our SM told us when you need to put a sand casing around the termite protection tubes before you lay any concrete over it. That what our contractors did. We are waiting till the landscaping is complete to call the termite guys to pump the chemicals in. What do you mean when you say you activated the termite protection system warranty? Which installer should we advise before laying concrete path? viewtopic.php?t=78985 Hi Franky Apologies for the delay. Our SM advised the same. We received a letter from the termite company re it - noting that we would have been given the paperwork by the builder. I checked the folder we got from M - and it was hidden right at the back!! I have emailed them but haven't heard back from them. Need to call, as I think we will need to put in chemicals? Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2569Nov 09, 2016 7:36 pm Hi all Hope everyone has been doing well and progressing with their builds. I have been very busy - will take some time out to post some pix. We haven't had a great experience with M's service and warranty coordinators - we had one earlier, and she changed roles part way through the issues being fixed and didn't even have the curtiosy to hand over to the new coordinator. The new one - we followed up multiple times with zero response - and she called me today - she was incredibly rude and unprofessional. She said she had been advised that ALL issues had been fixed even though a few major items still remain. She said she has been unable to get the 'emails' sent to the previous coordinator - I can imagine why - the lady before was unresponsive anyway. So so so annoyed!!!! Sending her a time line of all the comms... I had emailed her on 10th October, and had to follow her up 25th Oct and she called me on 27th. The chased her again on 4th Nov, then 8th Nov, and she finally called me when I said she was unprofessional in not acknowledging. Its the least of my concerns if she is new there, when the old coordinator is still there. If this lady had been proactive and responsive, we would have let it pass and shared the emailed. We seriously do not have time to do the back and forth - we are very busy, and these people need to get themselves in order - the new coordinator should have really resolved these 'staffing' issues inhouse rather than giving me a useless phone call. In other news.... have had ONGOING issues with E1ite blinds - I don't think their blinds are built to last - really poor workmanship. Lastly... need to get top soil for our backyard - it is so bumpy - apparently the landscaper didn't put in enough soil - as some of you may recall our saga, we were charged an arm and a leg for this. I am so over the build Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2570Nov 09, 2016 9:00 pm [quote="monalisa"]Hi all Hope everyone has been doing well and progressing with their builds. I have been very busy - will take some time out to post some pix. We haven't had a great experience with M's service and warranty coordinators - we had one earlier, and she changed roles part way through the issues being fixed and didn't even have the curtiosy to hand over to the new coordinator. The new one - we followed up multiple times with zero response - and she called me today - she was incredibly rude and unprofessional. She said she had been advised that ALL issues had been fixed even though a few major items still remain. She said she has been unable to get the 'emails' sent to the previous coordinator - I can imagine why - the lady before was unresponsive anyway. So so so annoyed!!!! Sending her a time line of all the comms... I had emailed her on 10th October, and had to follow her up 25th Oct and she called me on 27th. The chased her again on 4th Nov, then 8th Nov, and she finally called me when I said she was unprofessional in not acknowledging. Its the least of my concerns if she is new there, when the old coordinator is still there. If this lady had been proactive and responsive, we would have let it pass and shared the emailed. We seriously do not have time to do the back and forth - we are very busy, and these people need to get themselves in order - the new coordinator should have really resolved these 'staffing' issues inhouse rather than giving me a useless phone call. In other news.... have had ONGOING issues with E1ite blinds - I don't think their blinds are built to last - really poor workmanship. Lastly... need to get top soil for our backyard - it is so bumpy - apparently the landscaper didn't put in enough soil - as some of you may recall our saga, we were charged an arm and a leg for this. I am so over the build /quote] Im interested in buying yr house Mona if you are selling?? @Orph Build thread: viewtopic.php?t=78328 Home Furniture: viewtopic.php?t=80551 Technology Hub: viewtopic.php?t=83663 Landscape Design: viewtopic.php?t=80645 Orpheus Building the Metricon Glendale 38|Sydney Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2571Nov 09, 2016 9:12 pm Why is that orph. My place is too basic for your liking. Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2572Nov 09, 2016 9:13 pm monalisa Why is that orph. My place is too basic for your liking. Lol, i thought u had enough of the build @Orph Build thread: viewtopic.php?t=78328 Home Furniture: viewtopic.php?t=80551 Technology Hub: viewtopic.php?t=83663 Landscape Design: viewtopic.php?t=80645 Orpheus Building the Metricon Glendale 38|Sydney Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2573Nov 09, 2016 9:22 pm Sorry to hear about that Monalisa - it's always a problem when all the money is paid and the builder has little incentive to fix quickly Metricon Liberty 45 in Ryde NSW viewtopic.php?t=82846 Build thread: Metricon Liberty 45 in Ryde, NSW Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2574Nov 09, 2016 9:27 pm Yeah its also the tradies too. Im getting a hard time sorting out cabinet/joinery folks to do our cabinets/units/robe fitouts. Tradies just dont want to give us quotes and when we do get one its ridiculous prices...... Hardest tradies to engage: 1. Landscapers 2. Cabinets/joinery 3. Concreters Friendly tradies to engage: 1. Electricians 2. Blinds ppl @Orph Build thread: viewtopic.php?t=78328 Home Furniture: viewtopic.php?t=80551 Technology Hub: viewtopic.php?t=83663 Landscape Design: viewtopic.php?t=80645 Orpheus Building the Metricon Glendale 38|Sydney Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2575Nov 09, 2016 10:08 pm I'm so sorry this has happened to you Mona. I have been following your thread. At a time you should be excited & enjoying time in your new home, you've had to put up with crap. I do hope the stars align for you soon. You have a beautiful home. Hang in there, so far, YOU have done an Amazing job. X KDRB Metricon Glendale 38 (Sydney) - We are in! 2576Nov 10, 2016 5:09 am Oh mona, similar issues with PCI and warranty service. M have been pathetic with the whole process. I've had to escalate to CM yesterday. I am so sick of running after these guys constantly. I know it's hard work, but hang in there. Our shutters are ok but had a couple of issues with the blinds that elite had to fix. I'm sure you are enjoying your beautiful home albeit all these head aches viewtopic.php?t=78985 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2577Nov 10, 2016 1:34 pm monalisa Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Hi Just started reading your thread Congratulations, your place looks fab I hope you can soon get the issues with M and the landscaper fixed Cheers Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2578Feb 16, 2017 8:52 pm Hi all I hope you have been well. Its been ages since I have been on H1. Life just got too busy - who knew I wont be freeing up time following the build. Still chasing M to fix our bidet hand spray issues - including water pressure issues,- we suspect its due to plumbing. But M plumbers etc and Reece obviously don't want to take ownership and neither do the warranty team who have taken forever to send someone out - with no resolution. For the carpet - they sent CC contact - who in our view is working to protect their employer, and obviously wouldn't take ownership of any issues. So we have had to organise an independent review - as M have washed their hands off something they 'sold' to us as Category 5. Also dealing with E1ite Blinds. We have had to lodge a DFT complaint as they just wouldn't fix the issues (they are nice people but just not good with roller blinds!!). They sent someone over last weekend to review (who has 25 years experience) and helping them with the business. He agreed there was issues with all roller blinds! But he has asked to come back with the owner over the weekend to come to a solution. He also said he will bring a 'fitter' to fix some issues. We have told him we do not want any band aid fixes - especially when he agreed the entire job is cr@p. Now....I also need to contact the people who sealed our grout - it hasn't been effective! defeats the purpose in high traffic areas. I guess we can't have it all - there will always be issues. We would really like to put all this behind us, so we can focus on 'living' in our home. Hope you all are well, and enjoying your new homes! Take care Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2579Feb 16, 2017 8:55 pm monalisa Hi all I hope you have been well. Its been ages since I have been on H1. Life just got too busy - who knew I wont be freeing up time following the build. Still chasing M to fix our bidet hand spray issues - including water pressure issues,- we suspect its due to plumbing. But M plumbers etc and Reece obviously don't want to take ownership and neither do the warranty team who have taken forever to send someone out - with no resolution. For the carpet - they sent CC contact - who in our view is working to protect their employer, and obviously wouldn't take ownership of any issues. So we have had to organise an independent review - as M have washed their hands off something they 'sold' to us as Category 5. Also dealing with E1ite Blinds. We have had to lodge a DFT complaint as they just wouldn't fix the issues (they are nice people but just not good with roller blinds!!). They sent someone over last weekend to review (who has 25 years experience) and helping them with the business. He agreed there was issues with all roller blinds! But he has asked to come back with the owner over the weekend to come to a solution. He also said he will bring a 'fitter' to fix some issues. We have told him we do not want any band aid fixes - especially when he agreed the entire job is cr@p. Now....I also need to contact the people who sealed our grout - it hasn't been effective! defeats the purpose in high traffic areas. I guess we can't have it all - there will always be issues. We would really like to put all this behind us, so we can focus on 'living' in our home. Hope you all are well, and enjoying your new homes! Take care Wow you are alive! Thank goodness for that!!!! Nope we can't enjoy our home yet as it hasn't finished.... @Orph Build thread: viewtopic.php?t=78328 Home Furniture: viewtopic.php?t=80551 Technology Hub: viewtopic.php?t=83663 Landscape Design: viewtopic.php?t=80645 Orpheus Building the Metricon Glendale 38|Sydney Re: KDRB Metricon Glendale 38 (Sydney) - We are in! 2580Feb 16, 2017 9:06 pm Hi Orph I am around. Just snowed under!!! When is expected handover? Metricon Glendale 38 - viewtopic.php?f=31&t=75696&p=1298363#p1298363 Selections: viewtopic.php?f=31&t=75696&start=60 Tiles - p25 😃 will do an exclusive one for Simeon.. COVID back at home.. kept it simple & we moved in.. & yesterday was the first day at our new home.. Few more bits to go -… 4 23081 Keen to hear from people in the area who have got KDRB done on whom they got the build from? Looking for recommendations. Thanks 0 21336 Hi, First of all, thank you to this community for sharing your thoughts and opinions. We are in early days of our pre-contract stage for Metricon Doulton and we are… 0 11977 |