"According to your contract a twelve month inspection is not included, if you have any structural issues please forward a list along with relevant photos and I will pass on to a New Home Care Supervisor to be assessed."
We clearly remember that we were informed that there will be a three month inspection and the a 12 month inspection.
Is any one else in the same situation as us.
Just wanted you to know that I had this looked into for you and the response you received regarding the 12 month inspection from the New Home Care team is in fact correct - a 12 month inspection is not mentioned in your contract. As stated though, should you have any structural concerns, please forward the list and photos onto the NHC supervisor for assessment.
This is what I recently discovered from the new home care team, that a 12 month inspection is not mentioned in my contract. I clearly remember the sales person writing this for us and were under the impression that a 3 month and 12 month inspection is standard at PD practice but that does not seem to be the case. No body mentioned to us that it should be on the contract.