Browse Forums Flooring & Floor Covering Re: How to refund flooring? 2Apr 05, 2012 1:57 pm CALL 1300GOHARVEY www.harveynormanflooring.com.au Carpet, Rugs, Timber, Bamboo, Laminate, Vinyl & Vinyl Tiles TIMBERMAX Real Australian Hardwood Flooring IN STORES NOW Re: How to refund flooring? 7Apr 05, 2012 8:26 pm CALL 1300GOHARVEY www.harveynormanflooring.com.au Carpet, Rugs, Timber, Bamboo, Laminate, Vinyl & Vinyl Tiles TIMBERMAX Real Australian Hardwood Flooring IN STORES NOW Re: How to refund flooring? 12Apr 10, 2012 9:26 am CALL 1300GOHARVEY www.harveynormanflooring.com.au Carpet, Rugs, Timber, Bamboo, Laminate, Vinyl & Vinyl Tiles TIMBERMAX Real Australian Hardwood Flooring IN STORES NOW Re: How to refund flooring? 13Apr 10, 2012 9:36 am Will they give the sample to me though? I have video recorded the test.... The video showing the range code (UN3615) of an old sample being drop tested. The new sample definitely has a different colour to it (much darker than the new sample). Would this be enough? If not, should I steal the sample it they are not willing to sell it to me Re: How to refund flooring? 14Apr 10, 2012 11:22 am baekjh Will they give the sample to me though? I have video recorded the test.... The video showing the range code (UN3615) of an old sample being drop tested. The new sample definitely has a different colour to it (much darker than the new sample). Would this be enough? If not, should I steal the sample it they are not willing to sell it to me You need to speak to someone higher up in the company to discuss your concerns as we are sure that Carpet Call would be interested in doing the right thing by you and would want to know if they had an issue with their product. Generally, the higher up in management of any company, the more concerned they are with issues like this. Not only from a legal point of view, but also from a good will persepctive and brand preservation. It is about time that we cease being involved in this one though, as we can only advise you to a degree on a matter that is between you and an opposition retailer Please contact their upper level management to discuss your concerns and hopefully you will get a good outcome. CALL 1300GOHARVEY www.harveynormanflooring.com.au Carpet, Rugs, Timber, Bamboo, Laminate, Vinyl & Vinyl Tiles TIMBERMAX Real Australian Hardwood Flooring IN STORES NOW Re: How to refund flooring? 17Apr 10, 2012 1:37 pm Does it matter? I made the purchase decision based on the sample they presented at that time. I did not conduct the exact same drop test but tried running my finger nail through it and dropped an object to see if it's hard enough. Re: How to refund flooring? 20Apr 10, 2012 3:26 pm baekjh Does it matter? I made the purchase decision based on the sample they presented at that time. I did not conduct the exact same drop test but tried running my finger nail through it and dropped an object to see if it's hard enough. It does matter IMO. As I stated above, SBG is considered only of medium hardness and rates as 9 on the Janka test. So unless there is a gaurentee somewhere that states your floor will be a minimum hardness of X, or the supplier does a huge jesture of good will here your wasteing your time. Every peice of timber is not tested for hardness, if so you would probably find there are cuts that are softer than 9 and cuts that are much harder than 9. Thats not a defect or a fault, thats timber. My guess is the sample is simply the latter. Don't get me wrong, i'm the first to make a stand if I believe something is not as it should. But as they say pick your battles. 1000000% definitely add insulation. I have in my home and it makes a big difference minimising sound transfer. Insulation is pretty cheap and definitely worth it 2 6228 Engineering timber is certainly a less fuss option, times cheaper to supply and install and better withstands humidity. 1 15947 Hi there, I'm a conplete newbie to this, but I'm looking to put a floor down in my 6x9m shed. It's currently sitting on a 100mm thick concrete perimeter (dirt floor… 0 6483 |