Browse Forums Building A New House Re: CONSUMER AWARENESS ON PORCELAIN TILES 2Feb 14, 2012 9:19 am For info on our build: viewtopic.php?f=31&t=43093 Built the McLaren by Dechellis - slab down 22 Feb - handover 30 Aug 2011 - and gardens finished 9 Dec 2012!! Re: CONSUMER AWARENESS ON PORCELAIN TILES 3Feb 14, 2012 9:22 am http://camdenbuild.blogspot.com.au/ by invite only please pm me Re: CONSUMER AWARENESS ON PORCELAIN TILES 7Feb 15, 2012 4:09 pm For info on our build: viewtopic.php?f=31&t=43093 Built the McLaren by Dechellis - slab down 22 Feb - handover 30 Aug 2011 - and gardens finished 9 Dec 2012!! Re: CONSUMER AWARENESS ON PORCELAIN TILES 11Mar 04, 2012 3:44 pm Hi everyone
Thanks for all your concerns and sympathies. Another two weeks have gone by and still no outcome as yet. After much research and consultation with the NSW< QLD and Victoria tile counsels it appears to be a common problem in the tile industry. Slique Pty Ltd located in Sydney the director of this company devised a specific method and machine in which to rectify this problem. He apparently is the only one in Australia who can fix the problem and guarantees his work 100%. We sent a tile to him and received it back on Friday-no swirls and no haze and shiny. The cost factor is $140 per sqm to have these tiles fixed. I too was told bythe tile company to put furniture and rugs on my floor to cover the swirls and haze as they said this was within the australian standards. If i wanted to cover my floor with rugs i would have put carpet down and not chose porcelain tiles. No i dont have optical hazing. The problem i have is from the factory itself. This is a common issue where the machine used to polish the stone something goes wrong (dirt,hair etc) whilst in the polishing process. Then they go to the culler (a man standing there checking and grading the tiles). The fault tiles are supposed to be put to one side and boxed as such and sold off cheaper. What i was told that usually factories and office buildings purchase these as they dont have the light coming in and dont see it. Well it appears that the culling process is not that accurate considering how much enters our country and actually gets laid on consumers floors and then we are fobbed off stating the australian standards. We now have a law through the ACCC that states if something we purchase is not to our expectations or portrayed by companies to our expectations we can request in writing three things which are REPAIR, REPLACE OR REFUND and with this law the tile companies quoting the australian standard it gets thrown out the window. We have accepted that Slique can repair the floor. The tile company is in negotiation with our builder but at this stage with a $21500 bill they wont to only contribute $10000. The remainder to be foot by the builder. I do not agree that anyone should have to pay anything towards someone elses mistakes and poor quality products. Why should the builder have to pay anything. The tile company guarantees on his website that he strives for 100% quality products and 100% satisfied customers. With a statement like this you would want to ensure that you are delivering what you state and at this stage he is not. We will have to wait and see what the outcome is. Either way my builder has guaranteed that the floor will get fixed. He values his reputation unlike the tile company. One last thing its left a sour taste in our mouths considering we moved from NSW to Yeppoon 1 year ago and built our first every new home to end up with this floor and walls is devastating. I have two brothers and one neice and their families also moving to yeppoon relatively soon in which they are building new homes also. They will definetely be using Trevor Simpson from GJ GARDNER HOMES YEPPOON as they have seen how he has gone out of his way for us the quality of home he built and now with this issue (NOT HIS FAULT) is still standing by his customer. I can assure you that none of them will be using the tile company to purchase any tiles and i guarantee i wont in the future. Anyway guys i will keep you up to date with the going ons in my saga. Re: CONSUMER AWARENESS ON PORCELAIN TILES 12Mar 04, 2012 3:49 pm rojak1 In regards of cleaning the wax off the newly installed polished porcelain tiles. When tiler apply grout and mopping it off after drying, it should carry most of the wax with it, there should only have some corner / hard to reach places that may still need some cleaning. I think the $500 / $600 you both mention here could be a normal cleaning of left over grout + sealing new porcelain tiles for protection. saying so a nano-seal polish porcelain tiles may not require a re-seal after installation. But this is what i was told hopefully some tiler by trade on this site can shed some light on this wax cleaning issue? Hi Rojak yes the tiler actually does clean off the transit wax when applying grout and mopping it dry. Nano sealed polish porcelain do not require resealling at all. I believe the $500 or $600 is another variation that the builders are going for as they do pay around $2 per sqm to have the house cleaned so by charging this they are recouping some of that money. I believe that once the cleaner has cleaned the house there should be no extra cleaning needed only if it looks like my floor which turns out to be a fault in the tile. Re: CONSUMER AWARENESS ON PORCELAIN TILES 13Mar 04, 2012 9:10 pm lorna, I would be careful about what you type on this forum. I just read this sticky post today: viewtopic.php?f=31&t=29877 and you may need to edit your post to be more careful about these things. I don't know anything about your specific situation, or any of the people involved, but one of my friends got in a big legal mess making comments on a forum, and the law is surprisingly in favour of companies. Re: CONSUMER AWARENESS ON PORCELAIN TILES 14Mar 05, 2012 10:04 am lorna webster 1 rojak1 In regards of cleaning the wax off the newly installed polished porcelain tiles. When tiler apply grout and mopping it off after drying, it should carry most of the wax with it, there should only have some corner / hard to reach places that may still need some cleaning. I think the $500 / $600 you both mention here could be a normal cleaning of left over grout + sealing new porcelain tiles for protection. saying so a nano-seal polish porcelain tiles may not require a re-seal after installation. But this is what i was told hopefully some tiler by trade on this site can shed some light on this wax cleaning issue? Hi Rojak yes the tiler actually does clean off the transit wax when applying grout and mopping it dry. Nano sealed polish porcelain do not require resealling at all. I believe the $500 or $600 is another variation that the builders are going for as they do pay around $2 per sqm to have the house cleaned so by charging this they are recouping some of that money. I believe that once the cleaner has cleaned the house there should be no extra cleaning needed only if it looks like my floor which turns out to be a fault in the tile. Our tiler didn't remove the wax from the tiles on our floor and it cost us $600 to have someone come and do it. We have the swirls and haze too For info on our build: viewtopic.php?f=31&t=43093 Built the McLaren by Dechellis - slab down 22 Feb - handover 30 Aug 2011 - and gardens finished 9 Dec 2012!! Re: CONSUMER AWARENESS ON PORCELAIN TILES 15Mar 05, 2012 2:25 pm Mclaren lorna webster 1 rojak1 In regards of cleaning the wax off the newly installed polished porcelain tiles. When tiler apply grout and mopping it off after drying, it should carry most of the wax with it, there should only have some corner / hard to reach places that may still need some cleaning. I think the $500 / $600 you both mention here could be a normal cleaning of left over grout + sealing new porcelain tiles for protection. saying so a nano-seal polish porcelain tiles may not require a re-seal after installation. But this is what i was told hopefully some tiler by trade on this site can shed some light on this wax cleaning issue? Hi Rojak yes the tiler actually does clean off the transit wax when applying grout and mopping it dry. Nano sealed polish porcelain do not require resealling at all. I believe the $500 or $600 is another variation that the builders are going for as they do pay around $2 per sqm to have the house cleaned so by charging this they are recouping some of that money. I believe that once the cleaner has cleaned the house there should be no extra cleaning needed only if it looks like my floor which turns out to be a fault in the tile. Our tiler didn't remove the wax from the tiles on our floor and it cost us $600 to have someone come and do it. We have the swirls and haze too Do you still have it after the tile is cleaned? Re: CONSUMER AWARENESS ON PORCELAIN TILES 16Mar 08, 2012 4:50 pm daveinthehills lorna, I would be careful about what you type on this forum. I just read this sticky post today: viewtopic.php?f=31&t=29877 and you may need to edit your post to be more careful about these things. I don't know anything about your specific situation, or any of the people involved, but one of my friends got in a big legal mess making comments on a forum, and the law is surprisingly in favour of companies. Thanks David First time user to a forum and was not aware of what you pointed out. Glad you took the time to post this. Ive learnt something just a very angry person at the moment and i suppose anger affects your judgement anyways thanks Re: CONSUMER AWARENESS ON PORCELAIN TILES 17Mar 08, 2012 5:31 pm lorna webster 1 Thanks David First time user to a forum and was not aware of what you pointed out. Glad you took the time to post this. Ive learnt something just a very angry person at the moment and i suppose anger affects your judgement anyways thanks No worries. I also read this article: http://www.smh.com.au/business/how-the- ... 1ue6z.html just recently, and frankly I reckon the law needs to be changed. Anyway, I digress, this discussion is a little off topic. I hope you get your tiles sorted out. I am certainly a little wiser after reading this thread. Re: CONSUMER AWARENESS ON PORCELAIN TILES 18Mar 08, 2012 5:37 pm We had the waxy stuff left on from transport when we built our last house. We had used the same tiles in our previous build and they were fine, but the the batch we used in that house we couldn't get the wax off. The builder tried and couldn't either. We lived with it for 18 months until we rented the house out and got a tile cleaner in and he buffed them and they came up perfect. Re: CONSUMER AWARENESS ON PORCELAIN TILES 19Mar 09, 2012 8:18 am Allycat1 Hi Lorna, I am from Rockhampton as well and just starting to build with local builder. We too are getting porcelain tiles throughout. Do you have any advice for me. We are not buying from Beaumonts but a another local tile shop. How are they going to fix your tiles? Hi Allycat1 I am referring to chinese porcelain tiles in my awareness story. After the cleaner has finished cleaning your house and before you make the final payment you need to check the tiles for any haze or swirls in them. The haze and swirls are a fault in the manufacturing process and i see from a lot of responses that we are getting told this is natural characterisctics in porcelain tiles. Totally false. When you see brochures and tv advertisements, magazines portraying a beautiful shiny floor this is what we all expect as a consumer when deciding to lay porcelain tiles. When i was told this was a natural look i was dumbfounded and thought that everyone out there with the beautiful shiny floors must have the faulty floor. We researched this problem alot. We first told it was grout haze, then transit wax, then opitcal hazing until we found the right people to talk to and sent them the photos and tile and the conclusion was the manufacturing fault in the polishing process. It was hard to detect in the building process during with so much dust and dirt around until the cleaning had did his job. We seem to be close to a resolution with this issue and will post this as soon as possible where it could be of some help to other people. All the best Re: CONSUMER AWARENESS ON PORCELAIN TILES 20Mar 22, 2012 2:06 pm After seeing this thread I got in touch with the Tile Council and they told me that the packaging should have: a manufacturer's name or trade mark, a work size, the country of origin, whether they are glazed or unglazed, rectified or whether they are modular or non modular, the mark of 1st quality, or the type of tile and reference to the conforming Standard. Our packaging has none of the above and we have optical hazing - we're just debating whether it's worth spending $450 to have the Tile Council have a look at the tiles and write a report which we could take to the builder/supplier. As we've hit so many brick walls with the builder we are not confident of getting anywhere. Be warned ... check your tiles and packaging! For info on our build: viewtopic.php?f=31&t=43093 Built the McLaren by Dechellis - slab down 22 Feb - handover 30 Aug 2011 - and gardens finished 9 Dec 2012!! For the gum tree stains you'll need to use a chlorine based cleaner to remove them. Something like this will work pretty good: https://miteq.com.au/masonry-cleaner-303/… 1 8456 Do you have solar on the roof, because if its not a laying defect it looks almost like someone has been walking all over the roof in the mid section of the tile (weakest… 2 6826 I hope this help you newhome_24, AS3958.1 is the Ceramic Tile Installation Standard. It specifies the tolerances for the installation of tiles. The tile supplier is… 1 15615 |