So for all you first time home buyers out there I thought I would provide you all with regular updates on my experience to date and how things are going. Still very early stages for me however.
A bit of background first - so I am building my home with Metricon, and have selected the Jardine 30.............
EXPERIENCE 1
My sales person was a dream to deal with unfortunately she left metricon to pursue greener pastures. I was then handballed of to a gentleman from metricons head office. The service and respone was not as prompt as what I'd received previously but by staying on their toes I managed to get all the answers I wanted from them, and overall couldn;t complain too much.
EXPERIENCE 2
Then come my first studio 501 tour - fun, excitement and more fun!
But lots of hard work, lots of research, lots of running around checking things out that I liked, and lots of late nights punching out the budget numbers to ensure that everything was running according to plan.
EXPERIENCE 3
Then come the assignation of my customer service person..............well lets just put it this way ARRRGGGHHHH! I'm not sure that she is ever in her office, knows how to return a telephone call, or even knows how to respond to an email. So I've got a lot of work ahead of me to conquer this one, but I figure if I keep driving her nuts with calls & emails adventually she has to responsd to something.
EXPERIENCE 4
Next up come my actual studio 501 selection day - well make sure you've got money in your pockets this place is so tempting that you can't help but spend, spend, spend! I'm sure my finance broker was having a fit after I'd been through all my selections. But I have to say the person who took me through made this part of my experience so wonderful and very easy.
EXPERIENCE 5
Next up was my electrical mapping experience - again not so painful, and a most responsive department. Response always back through within 24hours which to me is an acceptable time frame as I understand that i am not the only person they have to deal with.
My final contract signing with my customer service rep is on the 16th April assuming she returns a telephone call to me or even an email with all the communication I'm still waiting to receive clarification on and quotes me on some additional pieces I need done should be happy days. So fingers crossed.
So will report back in to let you all know how this goes.
Stay tuned