Browse Forums Windows & Doors Re: Doors Plus North Geelong 5Mar 10, 2011 6:06 pm Yup, we got our front put in by Doors plus in cannington. Door went in, was huge gaps on either side, the hinges were not at all recessed, and it was just a poor job. 6 months later, the door began to deteriorate, and after months of chasing up, they eventually sent someone out to look and take photos. After another month waiting for a response, they got back to us and said it was our fault, and that we shouldn't have used a stained door on the front of the house. We specifically asked them at the time what the difference between stained and painted was, and they failed to mention anything about it not being able to be used as a front door. Initially they refused to change it, but after months again of complaining, they came in and replaced it with. They said they would not paint it, or stain it though. We had to paint it ourselves. Was terrible customer service. Never ever again Re: Doors Plus North Geelong 6Mar 14, 2011 9:28 am Following on from this (a year later!), the door handles were FINALLY installed 3 weeks after the actual doors were installed. However, two DIFFERENT handles were installed and out of alignment (did they think we wouldn't notice?) and whole sections of the frames around the doors/windows weren't varnished. Doors Plus response when we phoned to complain about the ** standard of workmanship? "We don't varnish those bits and the handles are exactly the same". What???? I sent a letter to Doors Plus North Geelong with photos of the different and crooked handles and unvarnished sections (cc'd Head Office in Sydney - who had a secretary call me to say that as North Geelong was a Franchise that the Head Office wasn't interested in what had happened and wouldn't do anything further!). I also enclosed the invoice they sent me (which was wrong by over $2,000) informing them that until all items were fixed that we wouldn't be paying a cent and would go to Consumer Affairs. Over 12 months later and we haven't heard a word from them. Lucky for us, we also haven't had to pay another cent and don't plan to. DO NOT EVER USE DOORS PLUS....ANYWHERE. "Doors Plus, No Fuss"??? Rubbish. Re: Doors Plus North Geelong 7Mar 21, 2011 8:41 pm I found the Nunawading store to be hopeless as well. Our security door had to be replaced and then it took 3 trips for them to get it to work properly and then it still didn't. In th end my hubby fixed it with some oil! 4 years after our wardroble doors were installed wooden bits were still falling out of them. They have just been replaced and not a speck of wood has fallen out of them. I won't go back there ever again. Re: Doors Plus North Geelong 8Apr 14, 2011 12:59 am deeps Yup, we got our front put in by Doors plus in cannington. Door went in, was huge gaps on either side, the hinges were not at all recessed, and it was just a poor job. 6 months later, the door began to deteriorate, and after months of chasing up, they eventually sent someone out to look and take photos. After another month waiting for a response, they got back to us and said it was our fault, and that we shouldn't have used a stained door on the front of the house. We specifically asked them at the time what the difference between stained and painted was, and they failed to mention anything about it not being able to be used as a front door. Initially they refused to change it, but after months again of complaining, they came in and replaced it with. They said they would not paint it, or stain it though. We had to paint it ourselves. Was terrible customer service. Never ever again Ah if only I had known Cannington was so bad. We got a front door from them and they didn't have a front door step that fitted. I asked them to put the original front door step back in, there was damage to the external part of my house where the render had been damaged by the carpenter. He also didn't fix the door step properly. I'm not going to go back to Doors plus to get it fixed - once my renovation is done, I'll get someone else to fix it up. I can't be arsed stuffing around with them. The adage that one angry customer will tell 20 others? I'll just use twitter and face-book, that should get out to a few thousand people. Re: Doors Plus North Geelong 9Apr 14, 2012 11:40 am Doors Plus Pennant Hills is no better. Lousy workman ship. Had to get the carpenter to come in the second time to smoot out the edges he cut, and paint the top and bottom of the doors. I didn't check the top or bottom of the doors when he was there the first time and he said he could do nothing to the edges . Though the second time he apparently could make the edge which was cut smoother. But still bad looking doors considering you pay $400 for the door and installation . Door was about $100. He said he can't fix the ugly looking paint on the edges etc.. That's the way it is and it should have been explained to me during the time of the purchase, which it wasn't. DON'T USE DOORS PLUS. You will get lousy service because they are using sbu-contractors who get paid per door, and they will rush your job. 1000000% definitely add insulation. I have in my home and it makes a big difference minimising sound transfer. Insulation is pretty cheap and definitely worth it 2 6297 We are building a house that was planned to be clad in Hardie Linea, our builder has now requested to swap this for BGC Nuline Plus. They look fairly similar and he has… 0 652 The warning is on the sticker on the door too. Second the aluminium powdercoat 6 18400 |