Browse Forums Building A New House Re: Porter Davis homes 861Jan 20, 2011 10:44 am Porter Davis Homes Questions? Call 1800PORTER Mon - Fri 9am-8pm Sat - Sun 10am-4pm info@porterdavis.com.au http://blog.porterdavis.com.au/ http://www.porterdavishomes.com.au Re: Porter Davis homes 862Jan 20, 2011 11:09 am Porter Davis Homes Questions? Call 1800PORTER Mon - Fri 9am-8pm Sat - Sun 10am-4pm info@porterdavis.com.au http://blog.porterdavis.com.au/ http://www.porterdavishomes.com.au Re: Porter Davis homes 867Jan 22, 2011 5:41 pm My building thread : viewtopic.php?f=31&t=36059 Paid initial deposit 24/7/10 Tender appointment 20/8/2010 Flooring and tile appointment 25/9/10 Colour and Electrical appointment 13/9/10 December site start delayed Site start (YAY!) 17/1/11 Slab pour 1/2/2011 Re: Porter Davis homes 874Jan 24, 2011 11:21 am Porter Davis Homes Questions? Call 1800PORTER Mon - Fri 9am-8pm Sat - Sun 10am-4pm info@porterdavis.com.au http://blog.porterdavis.com.au/ http://www.porterdavishomes.com.au Re: Porter Davis homes 875Jan 24, 2011 11:29 am I've noticed most of the display homes these days have wallpaper of varying colours and textures, is it an option for PD to put up wallpaper and if so where can we choose it from, I have not seen any selections at Hopetoun etc. If anyone has had this done can you also give a rough price per wall or meter?? Cheers Re: Porter Davis homes 876Jan 24, 2011 1:45 pm Thought I’ll share our journey with PD do far.. We have just finished our colors selections and will be signing the contract soon (well.. maybe). To start with, we always wanted to go with PD as they had a good repo & we liked the floor plans, but we found most of the sales consultants arrogant, unhelpful and unprofessional. So we decided not to go with them and paid a deposit with H3nleys instead. But, wife wasn’t happy with the floor plan we had chosen with H3nleys, so we decided to give it another go with PD and that's when we met our sales consultant who was probably the most professional & cooperative person we've dealt with at PD. We wanted to make a few changes to our plan and she happily got then approved. We had a few issues during our tender appointment and she intervened and got them sorted, even on her day-off. She has since left PD and I must say it's been an absolute nightmare after that. Let's start with Hopetoun.. We had out color selection appointment and all the time we were there, all that the color consultant did was put in the system what our selections were as we had already selected them from our previous weekend visits. No costs were given for the upgrades, so we were kinda aiming in the dark with the selections. Not only this, our color consultant gave us wrong bits of information multiple times. Even things like colors that were supposed to be under standard inclusions, she told us that they were an upgrade. So, we had to change the color theme of the whole house as we didn't want to upgrade. When asked what the colors were used at a specific display, she told us the colors without even referring to any documents. And to top it all, she told us to hurry as she had another appointment! After the appointment, they give you a 48 hour period to make a change to your selection, but that is useless as no one from Hopetoun interiors will ever return your calls or emails and you can't go there without an appointment on a weekday. So lets say your color appointment was on Tuesday, you can almost assume that the only way u can make further changes would be to go there on the weekend after and then send the list of changes to your CSA for approval. So, the following weekend, we went to Hopetoun as we weren't happy with our sections and when I checked the inclusions with one of the sales consultant there, she was surprised as she said that our initial selections were standard inclusions. We double checked with the other girls and they were all surprised on what we were told by our color consultant. Not only that, the colors our color consultant had told us that were used at the display.... most of them were wrong! On our contract appointment, when I complained about this to our CSA, all that she said was that the people at Hopetoun are contractors and that's why this happens ! Now what are we to make of it? I don't care if they are contractors or not.. I'm paying a hefty sum of money.. and I demand a certain level of service for it ! On the brighter side, our CSA was an absolute charm to deal with (for a change !) We were given the costs for the color selections (FINALLY !), so we decided to take a few things out and get a few things added. As a result, we didn’t sign the contract as there were too many changes and we were to come back again after all the changes have been finalized… All these days.. we had taken time off from work and it was all for nothing ! Since then I have tried multiple times to communicate with the CSA, but it's damn hard to get a meaningful response. They will never return your calls and regarding emails, you might get a response once in a while that they are working on it or something similar.. Now we are having second thoughts as for the amount of money we’ll be paying, I don’t think we are getting the level of service one would expect ! Re: Porter Davis homes 877Jan 24, 2011 2:00 pm Hi Baronx, I should say we had totally the opposite experience from you. Our consultant at Hopetoun practically chose the whole colour scheme for us & we are very happy with the result. Our CSA was very helpful & replied to my emails or phone calls within 24 hours. Of course there were few problems every now & then but everything were sorted out & rectified in timely manner & without complains. Send a PM to Jess from Porter Davis & she should be able to help you with your problems. That another thing that I like about PD, they have someone involved in the forums & they take actions to help us experience a relatively trouble free building. __________________________________________ Built Camberwell 29 with PD - Hand Over was on 22/12/10 http://ssazcamberwell29.blogspot.com/ Re: Porter Davis homes 878Jan 24, 2011 2:59 pm SSAZ Hi Baronx, I should say we had totally the opposite experience from you. Our consultant at Hopetoun practically chose the whole colour scheme for us & we are very happy with the result. Our CSA was very helpful & replied to my emails or phone calls within 24 hours. Of course there were few problems every now & then but everything were sorted out & rectified in timely manner & without complains. Send a PM to Jess from Porter Davis & she should be able to help you with your problems. That another thing that I like about PD, they have someone involved in the forums & they take actions to help us experience a relatively trouble free building. I have to agree with this PM Jess here, although i have not built with PD....YET we have been doing a lot of research online and here and everytime i needed something she has been straight on it for me. and the person from PD we have emailed for certain prices/plans etc has been more than helpful and gone out of her way to help, for eg she rand me 6pm Sat with a price for something extra we wanted to know and then emails us 3 different plans, when i replied with a thanks can i also have an extra drawing of something else (expecting she would do it on Monday) she emailed back within an hour on Sunday night! Above and beyond what I expect really, more than helpful each time i ask something. So PM jess and tell her what is going on, Re: Porter Davis homes 879Jan 24, 2011 3:06 pm Just to add to my above posting, I dont want to ask to many questions and seem like a pain to the lady at PD that has helped us (as we have an autistic son we cant get to displays until after the school holidays are over so she has been helping us out until we can visit some displays) so i thought i would ask here, we are very excited about building yet again (this will be our 3rd time) and have narrowed it down to 3 of the PD designs, all double story, the Cremorne, wembley (with alfresco added on) or the Chadwick (which is currently the front runner) I have a question about the facades, to those who have build a double story with PD, which ones are standard, or what facades people got and a rough idea of the extra costs for certain ones, I know i could just ask her again but as i said i dont want to sound like a pain, when it is onyl so i get a rough idea for our budget. Thanks in advance guys Re: Porter Davis homes 880Jan 24, 2011 3:23 pm Miss Piggy SSAZ Send a PM to Jess from Porter Davis & she should be able to help you with your problems. That another thing that I like about PD, they have someone involved in the forums & they take actions to help us experience a relatively trouble free building. So PM jess and tell her what is going on, Hi guys.. good to know that you are being helped by Jess.. I will surely PM her.. but my question is.. What are the CSA and the color consultants for ? If we have to PM Jess to get things done, then shouldn't we just be dealing directly with Jess ? Where's this "exceptional customer service" that Team PD keep talking about ? Three options 1 Ask the liquidator 2 Find another PD customer and ask the source of their report 3 Pay for new report 3 14032 I would never build with Fowler homes. I built with them in 2021 and till date maintenance issues are pending. All their existing trades and businesses don't work with… 14 109707 Hi there! Putting the feelers out there for those who have (or almost) built with Arli homes! Interested in your experiences who've built from their stock home designs… 0 26677 |