Browse Forums Flooring & Floor Covering Re: Carpet just laid and doesn't look good 4Jun 02, 2010 12:58 am Interesting case, not uncommon, Ever tried to fit smoothedge to a floor that has had the old stuff removed Ash? jassy has the salesman been out to look at the job ? Was the plan measured on site or done off a plan at the shop? Your salesman should have inspected and measured the floor, and picked up on the s/e gap before finalizing the new carpet you chose. Its easy to say the layers should have picked up on it and replaced the old smoothedge. But lifting old smoothedge is time consuming and not free. Are you able to post any pictures? Re: Carpet just laid and doesn't look good 5Jun 02, 2010 2:50 am neorayez Interesting case, not uncommon, Ever tried to fit smoothedge to a floor that has had the old stuff removed Ash? Yes Neo, I've not only "tried" but have done so on many occasions. Bugger of a job! Yes, it can be quite time consuming, but part of the job if it needs to be done, and YES it should be paid for. But the outcome reported here was entirely predictable, and the contractor should have advised the customer, so as to avoid or solve the problem. It's simply not acceptable to do nothing, and expect the customer to accept it just because its not convenient! If the contractor had done their job properly, they would have inspected the site, and where a significant difference in carpet is involved, advised the customer of the expected outcomes BEFORE proceeding with the new carpet. They could have recommended a carpet closer in thickness to the old carpet. Or worked out a quote to R&R smoothedge as required if they really wanted the thin stuff. Another solution I mentioned might be to fit a small timber bead to the edge of the smoothedge with liquid nails to produce a narrower gully. Bottom line is, solutions should have been looked at BEFORE the problem arose. I reckon its bloody poor form to do the job expecting the customer to live with it. Other possible outcomes with fitting thin carpets can be painting of skirtings. Sometimes where a thick carpet is fitted, the skirtings are painted only to the carpet line. The astute contractor would advise the line may be visible, so the customer can have the skirtings painted before the new carpets are fitted. Obviously the painting is the customers' job to do, and I would think they would be thankful to be advised (= happy customer). Similarly, if a customer goes from a thin to a thicker carpet, the bottom of doors may need to be cut higher to stop them scraping on carpets. The contractor should advise this BEFORE the job, so the customer can make arrangements (or the contractor offer this service at extra charge). Again, the customer will be won over by the contractor offering solutions BEFORE problems arise. The other possibility would be doing & saying nothing until the thick carpets are fitted. Then the customer cannot even open doors without risking damage to both the doors and carpets. This would mean pi$$ed off customers having an unexpected inconvenience,and and job that they could have sorted beforehand if they had known. Really, some people need to learn what CUSTOMER SERVICE is all about! Ash. Re: Carpet just laid and doesn't look good 6Jun 02, 2010 7:33 pm It was measured onsite but I guess the seller didn't think about it, or felt it was acceptable. He says he has been laying carpet for thirty years and has never worried about this kind of gap and always re-uses the smoothedge that's there. He calls it "within limits". It's 5 to 6mm. I wish I had a photo but I don't and it's in our old house which we're trying to sell, so I'm not able to post one easily. Re: Carpet just laid and doesn't look good 7Jun 02, 2010 7:49 pm I was at Bunnings today and had a look at the timber mouldings. They have a square dressed oak moulding, 6mm x 6mm. Its fairly inexpensive. having this glued up to the edge of the smoothedge would provide a solution. But the carpets will need to be lifted, mouldings fitted and glue (liquid nails) allowed to dry, and the carpets refitted. If you want this done, you would probably need to cover costs of materials, but they should do the carpet lifting and refitting. The sales guy will tend to defend himself with those kind of comments (make the customer the problem ). He seems to assume everybody will accept work that is not done to Aust Standards. If its a property you are selling, it may not be a big enough issue to pursue, but if you want it fixed, I feel they should meet you half way and sort it out. Materials would be around $30 for an average room. Ash. Re: Carpet just laid and doesn't look good 8Jun 02, 2010 8:55 pm Personally, if it were me, I wouldn't stress about it. Re: Carpet just laid and doesn't look good 9Jun 03, 2010 7:50 pm The carpet guy has now had the layer back and they have pulled up the edges of the carpet and extended the smoothedge. It looks 100% on what it did. I am happy to pay him extra for having done this, and I guess we have both learned something. Thanks to everyone for their advice - it was really helpful. Re: Carpet just laid and doesn't look good 10Jun 05, 2010 11:33 am jassy The carpet guy has now had the layer back and they have pulled up the edges of the carpet and extended the smoothedge. It looks 100% on what it did. I am happy to pay him extra for having done this, and I guess we have both learned something. Thanks to everyone for their advice - it was really helpful. Thats a good outcome Jassy. Hopefully this means the carpet store will be more attentive to such details in the future, so not only have you asserted your own consumer rights, but actually done them and their future customers a service too! Ash. Re: Carpet just laid and doesn't look good 12Jun 05, 2010 6:49 pm jassy The carpet guy has now had the layer back and they have pulled up the edges of the carpet and extended the smoothedge. It looks 100% on what it did. I am happy to pay him extra for having done this, and I guess we have both learned something. Thanks to everyone for their advice - it was really helpful. I personally think that you should not have had to pay for the fix-up. New smoothedge would have already been costed into the job. BUT a 5-6mm gap from smoothedge to wall is normal. The new carpet must be very thin for the gap to be extremely noticable. Thank you. Do I use timber floorboards for stairs or do people use timber treads? Or is both the same? 6 8317 I had new concrete laid, extended the alfresco and had the sidewalks concreted too. I noticed the concreter didn't put the expansion foam anywhere, there are expansion… 0 8423 No the fireplace doesn’t work. It’s been enclosed. 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