I just thought I'd write a post as a bit of a warning and to share my experience with our building.
We are about to start construction with our house so hopefully it all goes well from here but so far my wife and I have had some bad experiences with our builder.
I just wanted to advise people that @d3nbr00k have recently become a franchise which means that the service/price/experience all depends on the GREED of the franchisee. We have had a few problems with our contract due to us trusting the word of the consultants. I know that is stupid of us but we were expecting a company that rides on a great reputation to do the right thing.
I would recommend that anyone who intends to deal with them to be VERY VERY careful as to wording. We had an upgrade promised to us and was included on the contract but there was no model number for the item so they came back to us with a cheaper model. We were told that even though we were promised the item they wouldn't honour it because our franchisee wasn't "financial" enough to give us the $300 item.
We took this to the top of the company and their response was basically that these are teething problems with their new company setup.
I just think that their "teething problems" can really ruin what is meant to be a great experience.
I hope other people can atleast know that they could end up with a builder who would rather make $10 than have a happy customer. It seems that every last cent counts even in the face of a $250,000 contract.
I am not a bitter customer... I just don't want other people to have their experience ruined by greed.