Oct 09, 2009 10:23 am
I got a call from the place that we did our tile selections at yesterday saying the bathroom, en suite, toilet and laundry tile is now not available!! NOT HAPPY.
After going in there to pickup some new samples to take home to my GF they left me with the paper work while they found the samples out the back.
I flicked through the papers and found an email saying that they had to take 17m2 for another job and that we will have to do re-selections!
Has anyone been in this situation before? I would be ok if they didnt have the stock but from the email it looks like they put the stock aside of us and they took it for someone else.
The samples they gave us look nothing like the original tile, does anyone have any advice on the situation?
Thanks in advance!!
Re: Help - selections now not available2
Oct 09, 2009 2:36 pm
Sorry i have no idea what to do in this situation, i would be really angry though if it happened to me. I agree that if they were discontinued or didnt have any stock it would be different situation that taking yours to give to someone else.
Good luck with making new choices, let us know how it goes.
Re: Help - selections now not available4
Oct 10, 2009 12:12 pm
I know its very frustrating, dissappointing and inconvenient when your selections are not available. I had to reselect bricks, tiles and now have just this week reselected my carpet. It is also very difficult when you have had your heart set on the colours you have chosen and its hard to let go (seeing that email would have upset me too)
However, with every re-selection I am very much happier with the final result than I think I would have been with the original! Sometimes these things can happen for a reason. (although i'm still 'grieving' over my charcoal carpet!).
Good luck and I hope you end up being happy with your new choices:-)
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