Browse Forums Kitchen Corner Re: What makes you select a kitchen company? 9Apr 30, 2009 12:11 am Remember that not getting what you want is sometimes a wonderful stroke of luck! - Dalai Lama Re: What makes you select a kitchen company? 16May 01, 2009 2:53 pm SmartPack I would like to put the question out there; What makes/has made you go with a particular kitchen provider, builder or cabinet maker? What was the one thing that made your mid up to say 'yes! Where do I sign' As being with the industry for a while now i have noticed various trents however none are set in concrete. Also what made you totally run a mile or mark a providor as a no go zone? SmartPack, The fact that you use this quote "Kitchens are like finger prints, no two are ever the same!!" you are on the right track. Maybe you need to brush up on our marketing skills . You really need identify the reason you are not signing contracts before you can fix it. Hope it works out for you. Re: What makes you select a kitchen company? 17May 01, 2009 3:16 pm Quote: number one complaint i have with customer service these days is sales people just dont listen they are rude and really arent interested. please do not interupt a customer when they are talking if they say something you need to address write it down and wait for them to finish bingoshelley is spot on! I can still hear the M****10 guy's intake of breath when I again asked a question I did not fully understand. He did not roll his eyes, I think because I wasn't looking at him! He was totally rude, and waited for me to speak instead of offering suggestions, or at the 'very' least getting out the graph paper to work out something!! The customer should come first!...maybe I looked poor, but they missed out on $5000 because I liked their kitchens...this guy let the company down. Remember that not getting what you want is sometimes a wonderful stroke of luck! - Dalai Lama Re: What makes you select a kitchen company? 18May 02, 2009 11:08 am we needed someone could could custom make a kitchen Harvey Norman missed out because they priced themselves out of the pitcure Kitchen Connection (although pushing up hill as they don't custom make) didn't return our call so missed out Another guy made didn't seem to friendly over the phone - like he was doing us a favour for quoting - so stuff that We went with people that priced fairly, clearly understood what we were looking for and came up with ideas for us. We seems down to earth and a solid guy Re: What makes you select a kitchen company? 19May 02, 2009 2:52 pm I'm happy to admit i don't believe in pressuring for sales. I hate it being done to me so i don't do to others. I probably do need to work on my sales/marketing skills to try and distinguish early on who is genuine and who is a fly by. Otherwise I end up putting in all that work for nothing alot of the time. To respond to Bingoshelley, my number one complaint about customers is honesty. Why dont people tell us up front what there intentions are. If we knew we can then appropriate the sales pitch accordingly. If you are gaining two or three quotes then great lets get to it. If you dont know why your looking at the kitchens then say so, we can both have a laugh and a giggle and move on. But when people come in and haggle for the best price then say its too much...why??? Just say what the price is you have been given and we will do our best to match it or beat it, is it that hard? The worst is if your after a price to undercut another quote and subsequently get a better price from them. This drives me nuts! Ive been upfront and honest and given my undivided attention and experience so why cant a customer be courteous and do the same with me??? Sales can be unforgiving hence the bad rath you can get from sales people..rightly or wrongly. Kitchens are like finger prints, no two are ever the same!! SmartPack did the kitchens for Channel 9's Home Made TV Show Re: What makes you select a kitchen company? 20May 02, 2009 6:24 pm We are in the process of getting quotes for our kitchen and price is important. As the two quotes we have already received have been for $40,000 and $37,000 (cabinets, bench and splashback only), we are in a state of shock. We are hoping the next ones are cheaper. However, this is only one area which will influence our decision. Just a few points: 1. We have always told the companies that we were getting other quotes. The two firms which have given us quotes have then told us to come back when we have all the quotes and they may be able "to work things out to give us a better deal". I hate this as it implies they have padded out their first quote to see how much extra they can get out of us. This immediately makes us trust them less. How do we know that if we come back they won't substitute inferior fittings? 2. People skills are important. I told the first young salesman that I was using this forum for information and I did not appreciate the snide comment when, in response to my comment about hinges, he smiled in a condescending way and said, "Did you learn that on your forum?" A big mistake. He had appeared to be much nicer when we were first discussing our plans and he was good about answering our questions but all that work was for nothing when he treated me like a child. 3. We have a kitchen which is challenging in terms of layout. Out of all the firms we have gone to, not one has offered us anything which is innovative or even indicative that they have studied the problem areas and tried to come up with a solution. All have just given us back our ideas, even when we have shown them the problem areas and asked for solutions which would work better than ours. 4. We were asked to make an appointment to receive our first quote. We expected to go over the details. My husband took time off work and when we arrived we were not shown the plans nor were we given even a vaguely detailed quote. We were verbally told one figure and told to add GST to it. Why did we both have to go to the showroom when a two minute phone call would suffice? This was poor service. So although price is important, the main issue is that we want a kitchen which is of good quality, innovative and which is the result of us feeling a sense of trust in our relationship with the designer. No. It's not original. Circa early to mid 90s would be my guess and maybe even as late as early 2000s 1 6825 Thanks mate. Yeah good points! Leaning towards Option 3 to get a bit extra space in the cabinets but not going too crazy high (and expensive). Would require a mini… 13 40066 Looking to start the journey of becoming an owner builder in SA. Feeling pretty (overly) confident on the building and construction details, but really struggling to find… 0 8583 |