Browse Forums General Discussion 1 Nov 03, 2020 4:33 am Hi, just wondering if anyone has had the experience of having a product changed without consultation when building a project home When we did our final inspection yesterday for any defects before handover we saw that they did not use the same balcony railing as the display home. In fact they used an inferior one. When we pointed this out to our project manager and told him how unhappy we were he said we needed to go back to the selection team. I contacted them yesterday after the inspection but they haven’t got back to me as yet. What usually happens in this situation? Re: Product changes 2Nov 03, 2020 6:43 pm joron Hi, just wondering if anyone has had the experience of having a product changed without consultation when building a project home When we did our final inspection yesterday for any defects before handover we saw that they did not use the same balcony railing as the display home. In fact they used an inferior one. When we pointed this out to our project manager and told him how unhappy we were he said we needed to go back to the selection team. I contacted them yesterday after the inspection but they haven’t got back to me as yet. What usually happens in this situation? What does it specify in your selections document or inclusions in your contract? Countrybuilds Victoria Re: Product changes 3Nov 03, 2020 8:21 pm Countrybuilds joron Hi, just wondering if anyone has had the experience of having a product changed without consultation when building a project home When we did our final inspection yesterday for any defects before handover we saw that they did not use the same balcony railing as the display home. In fact they used an inferior one. When we pointed this out to our project manager and told him how unhappy we were he said we needed to go back to the selection team. I contacted them yesterday after the inspection but they haven’t got back to me as yet. What usually happens in this situation? What does it specify in your selections document or inclusions in your contract? It’s quite a generic name ie Hamptons balustrade with a whole lot of capital letters after it eg GHTRYZ. which of course means nothing to us. Re: Product changes 4Nov 04, 2020 11:52 am Have a search on google with the specific balustrade code and see if it matches what was installed. Just out of curiosity, did everything else in your house match the display home? Countrybuilds Victoria Re: Product changes 5Nov 04, 2020 12:03 pm we were stooged on our build contract says xyz doors etc, which were not what was on display home when we complained they said "your contract specifies xyz doors not the upgraded doors" so you will need to check the specs carefully I engaged my builder in December last year and we’ve been working on preliminary drawings for last couple of months. I got a call from the salesperson this morning… 0 600 |