Browse Forums Windows & Doors Re: Be careful if using Canterbury windows 10Nov 01, 2018 7:20 am Does anyone have an email address for Canterbury Windows? I ordered windows and they made and sent them and were not what was quoted or ordered. They are too big to fit the stud openings. I asked for 1200 x 1200 and received 1250 x 1245. I was told they would be replaced five weeks ago now they're back tracking saying it's my fault. Consumer Affairs have recommended I go to VCAT however I'll provide this feedback to their business. Cheers. Re: Be careful if using Canterbury windows 11Nov 02, 2018 11:30 am Sam701 Does anyone have an email address for Canterbury Windows? I ordered windows and they made and sent them and were not what was quoted or ordered. They are too big to fit the stud openings. I asked for 1200 x 1200 and received 1250 x 1245. I was told they would be replaced five weeks ago now they're back tracking saying it's my fault. Consumer Affairs have recommended I go to VCAT however I'll provide this feedback to their business. Cheers. Can I help? "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: Canterbury windows 12Nov 02, 2018 11:54 am Hi, I ordered two awning windows to replace to sliding windows and gave them outside dimensions for the frame. I'm sent two windows that are larger than ordered and don't fit between the existing studs. They're no good and I want the sizes I ordered so I can replace the windows at home..and they have refused so I lodged a claim with Consumer Affairs and they've recommended I take it to VCAT. Re: Canterbury windows 13Nov 02, 2018 12:30 pm This doesn't make any sense. Why not elevate it with the window company... who is it? "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 Re: Canterbury windows 15Nov 07, 2018 2:05 pm Sam701 I sent an email to the sales department with a timeline on the conversations and outcomes. Hopefully it gets to the right person. Failing that, I'll engage VCAT. send it to the Financial Controller "ECOECO" At 'EcoEco', we design windows, we design the best windows, we do it for you, so that when you’re happy we are happy. Tel. 1800 326 326 There is evidence of water on the head reveals. That could have happened during the build, or may be happening currently. There are water stains above a couple of windows… 2 3832 Personally, considering your layout (study/work desks in bedrooms), I don't think you have any other option but to leave NW windows and make them as big as possible e.g.… 7 10470 Hi, I'm planning to build a new house and wanted to get some feedback on the different window designs for a master bedroom. Our bedroom is north facing and the bed will… 0 4555 |