Metricon - Glendale 39 HLE (Regional Vic)

Our first real issue, we have been told that evap cooling hasn't been included in our build!!

Full story - When we originally signed up with M we had this addition:

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• Fast forward to our colours/electrical appointment: The electrical consultant asked if we had considered refrigerated cooling, so she sought an external quote. It came back at $20k+ (as expected) so I said we'll stick with the evap.
• Our electrical/colours and new contract was sent to us a few weeks later for sigining, the above line item was no longer in the contract but it was in the electrical variation listed as "Item included as per original sales paperwork". The plans we were sent accompanying these contracts had the evap unit on showing on the roof. I again queried (through email thank god) that the electrical plan still didnt show the duct points, and I was told this would be added when we are handed over to construction.
• A few months went past and we received our construction documents and I signed this on docusign (online signing) as nothing was to change. The engineering plans showed the evap unit still on the roof so I had comfort.

A couple of weeks ago I thought to triple check again that it is included, and to my surprise I was told evap isn't included! So for the last two weeks I have been asking for this to be added back in and that we had always paid for it.

It turns out the electrical consultant deleted the item (no variation received for this) during our appointment and we never picked it up because we received our total variation as one figure with colours etc, so there was technically a $4k credit in there.

The last correspondence was with the Construction Manager who said he will get back to me on Monday about the cost and if M would pay for any of it. Our frustration isn't that we are being asked to pay for it, it's that we had budgeted on the final figure we were given and all our finance is approval is on that amount. So now we are being asked to pay $4k out of pocket.

Evap will now be added in (lucky we are only at frame stage), just have to wait and see how hard we can push for M to pay for it! Very frustrating to get such a big hit. Lets see what happens next week

Thanks Shokel, we thought the same thing! Turns out they still delete and make amendments in the background without sending variations.

Lucky we picked it up at the frame stage, not closer to the build finish

Progress! First floor Hebel, roof tiles (main area) and evap are on.

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