Browse Forums Building A New House Re: Building the Spotswood 284 by Burbank 13Feb 15, 2018 9:53 am To finish off the story, we met with the experienced Burbank sales consultant to go over the plans I had sent them. Firstly the printer wouldn't work to be able to print off a plan for us (if I believed in omens this wasn't a good start), then we were told they had spoken with the drafts person and we couldn't have the powder room smaller because the depth of a vanity is 600mm (which is a kitchen bench depth) and they won't do a custom sized vanity, so I asked her for a tape measure and proceeded to go inside the display which we were sitting in the garage of and measure it's powder room vanity depth, the bathroom vanity depth and ensuite vanity depth, all of which were different measurements, but none as wide as 600mm so this story didn't add up. On the plans I sent I didn't allow enough distance from the boundary to allow the 450mm eaves (I only allowed 1600mm but it should have been 1650mm, despite only needing 1m side clearance) so all of the rooms would have to be adjusted 50mm - wouldn't it be helpful if people told you up front what size is required... Everything else I had drawn and sent to her was ok but we would have to pay the non-refundable $1420 to proceed and have the drafts person go over everything and be approved/properly drawn, and there was no guarantee that any of our requests would be given the ok. We felt like we would be handing over more money with no guarantee that we would end up getting what we wanted, and more than likely would get a response that "it can't be done". To top it off, afterwards the consultant introduced us to the finance person (in the next garage) and her introduction was "these are my nightmare clients" - said tongue in cheek but no doubt with some sincerity. The finance lady then told me I needed to earn more money because we would not be approved for a loan on our current income, which got me a bit worried but after a phone call to our bank we were assured it would not be a problem. She was definitely not my favourite person. All of this combined, we knew we had to rip off the bandaid and break up with Burbank because from the sounds of it, none of us were happy with the arrangement. After forwarding the emails from very early on that stated our initial deposit would be fully refunded if we weren't happy and since the second deposit we made was to have custom drawings done which we never got, we felt we were entitled to a full refund of all money paid. We were sent a cancellation form to sign and after sending it back it took almost 2 weeks, but we finally had our deposit refunded to us yesterday. It is unfortunate that things did not turn out as planned. In hindsight we should have gone directly to a custom builder rather than try and change something to meet our requirements. No hard feelings, just lessons learnt. Onwards and upwards. Second Time 'Round Re: Building the Spotswood 284 by Burbank 14Feb 15, 2018 10:29 am How disappointing after all that time. Hopefully you can find a builder to work with. Hi All, Recently we have signed a contract with Burbank and we are not aware that they have just DORSET, SURREY, HAMPSHIRE, KENT, PILBARA and REDGUM bricks from PGH are… 0 3152 go upvc window frames ensure insulation under colorbond. not just sarking, lighter color roof also not sure if you have seen this viewtopic.php?t=5823 last couple of pages… 4 110559 |