Browse Forums Building A New House Re: New Building Seaford Meadows SA 492Sep 29, 2017 4:43 pm Af!ter being 'smugly' chuckled at again, over the phone this afternoon, I take back what I said about using F0rm@t homes for the next build at our investment property. Quality is really good, but I think we can do better. I sent them an email saying 'URGENT ANSWER REQUIRED', at nine this morning. Was ringing them up this afternoon because no-one bothered. I needed to know what was happening, as I'd have to put an order in for custom mirrors with my glazier if they couldn't do what I asked. Lead times are long. (Long story about cabinets that we chose being no longer available - incompetence from their supplier also - keep enough stock to fulfill existing orders, d'uh). Turns out they could accomodate us with flat mirrors, anyway, but didn't bother to tell us after I requested a call back two days ago, and got nothing. Incompetence! Inefficiency! Then a giggling dismissive voice on the phone. I've been more than patient with them, and am always pleasant, however the attitudes have been less than desirable from some team members. Mostly a few of the men, I'm afraid. A cultural thing? My husband is NOT pleased with them, he gets angry with men who are dismissive of women. Their initial salesman was like that, and hubby got quite irate with him one day! I wish the site supervisor were in charge of the whole place - love him! He's the best! We are near completion, so they don't care at all now, it seems. (In the office - only some people) Oh well, they've lost the 'knockdown and build two' project. The bad apples have spoilt it for the rest - I've been inanely giggled at by too many grown men from there. I like to be tolerant, and have made many excuses for them, but enough is enough. I would still build again, but not with these guys. This is not terrible in itself, and really, it's ok, but they've stuffed us around enough for it to be the last straw. Many things were not their fault, and I don't blame them for those, but now I'm blaming them for the things that are their fault. Such a shame, because it's been good over all. I've teed up the garage floor, the stone on the window, the floors, the outdoor kitchen and the landscaping. We bought these nice glass/metal globe lights for the bedroom ceiling - they go with the globe wall sconces for that room. Only $40 each from ikea! Stoked! Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Re: New Building Seaford Meadows SA 493Sep 29, 2017 5:23 pm The last part really drags. Hope you tell them about the lost future work. Attitudes so important but seems builders get work anyway. Can't wait to see front stone and fencing gone will look more finished then Re: New Building Seaford Meadows SA 494Sep 29, 2017 7:36 pm Hey Jaya, just saw your post. Sorry to hear your have experienced so many difficulties. It really takes the joy out of building and adds so much stress. I worked in the industry briefly and in a lot of ways it's still a boys club especially at the supervisor/ manager level. Hopefully that is slowly changing. It also depends on who you are dealing with, whether it is someone who has built before themselves and appreciates the emotional and financial investment you are making. Added to that are ridiculous workloads and being unable to give their customers the time of day when they are managing 50-60 clients at various stages. None of this probably helps, but it all makes sense and I totally get where you are coming from. Really hope your efforts can get you some results soon and enjoying your new home. As for your next build, hope it is a much better experience! On a positive note, great pick up on those lights from IKEA. Got to love a bargain! Our 37sq Custom Hamptons Inspired Home: http://forum.homeone.com.au/viewtopic.php?t=86931 Re: New Building Seaford Meadows SA 495Sep 29, 2017 8:49 pm Dani_J Hey Jaya, just saw your post. Sorry to hear your have experienced so many difficulties. It really takes the joy out of building and adds so much stress. I worked in the industry briefly and in a lot of ways it's still a boys club especially at the supervisor/ manager level. Hopefully that is slowly changing. It also depends on who you are dealing with, whether it is someone who has built before themselves and appreciates the emotional and financial investment you are making. Added to that are ridiculous workloads and being unable to give their customers the time of day when they are managing 50-60 clients at various stages. None of this probably helps, but it all makes sense and I totally get where you are coming from. Really hope your efforts can get you some results soon and enjoying your new home. As for your next build, hope it is a much better experience! On a positive note, great pick up on those lights from IKEA. Got to love a bargain! Our 37sq Custom Hamptons Inspired Home: http://forum.homeone.com.au/viewtopic.php?t=86931 Luckily I've been able to avoid the emotional rollercoaster... I know that leaves most people wrung out! I just get frustrated when people are vague or don't do what they say they will. Autism does that to you - you just want to belt people until they do the right thing. Not through emotion, it just seems the only way to make them understand that it's easier to do things properly, promptly, and in order, and avoid stress all round. hahahha.... Yes, the boy's club... there's always one or three. Evolution takes a while... I love the site super - he's an angel from heaven. That was my issue with Format - they bit off more than they could chew for a small builder... and thus managed to annoy everyone, all at once. Quite an achievment! Even so, it's been pretty good. Not as bad as some horror stories! I understand they don't want to knock people back, but if they'd given a more realistic time frame, I'd have arranged around that, no problem. I really was happy with those lights - the silver is a bit bright, however some pewter metal rub will take care of that. Re: New Building Seaford Meadows SA 496Oct 03, 2017 12:13 pm It is frustrating. The world would be a better place if a lot more people did their jobs properly!! There is no excuse for lack of communication or response, but it seems to happen too often. For reference, this is the Austlii reference. My take on this is, that they would be breaking the law denying access to a homeowner in Victoria, or their agent from having… 1 9070 Is it just a report written to give to the bank initially and it is based on what and how your payments are made up for, or is it a full service where they go out and… 2 5595 Hi Suku18 In NSW the statutory required insurances are: 1. HBCF ( Home Building Compensation Fund) - This is if the builder dies or goes broke. But this only covers 20%… 1 2692 |