Browse Forums Windows & Doors Burbank - huge quality problems - windows - Advice needed 4Mar 04, 2016 2:10 pm We built with a different builder but had 4 windows scratched they tried to get out of it too by saying it was dirty but I wouldn't agree with them. We insisted they replaced them. They were replaced but it took them till after PCI & handover to replace the last 2. I wouldn't settle for them repairing them. As you said you're paying for a new house which means everything should be new & not faulty to be repaired. Hope it works out for you. Re: Burbank - huge quality problems - windows - Advice neede 5Mar 04, 2016 3:52 pm Unless I'm mistaken, I assume builders are still bound to comply with Consumer Guarantee regulations. Therefore, the supplied product must be: - fit for the purpose for which it is commonly supplied - safe, durable and free from defects - acceptable in appearance and finish. Those windows definitely fail the test of acceptable quality. Re: Burbank - huge quality problems - windows - Advice neede 6Mar 08, 2016 10:18 am Any one else with problems on scratched window frames. Just went to have another look and loads more scratched frames were seen http://buildingwithburbank.blogspot.com ... tches.html Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Like ⋅ Add a comment ⋅ Pin to Ideaboard ⋅ Re: Burbank - huge quality problems - windows - Advice neede 8Mar 08, 2016 2:23 pm write a product review on productreview.com, dont sign off on PCI, make a complaint to the head office. Theres a number of avenues still available, but those windows are not acceptable and dont be bullied into believing they are. If they quote standards and tolerance to you, ask them to show you. Take a copy with you and say "where? show me?", quite often theyre unable to, or thryvr taken a statement and twisted the wording to fit them. BUT, your best bet is a complaint to the head office, I found their district managers quite agreeable. Even got them to rip up a whole bunch of non compliant concreting , reroll entire walls of paint, redo tiling in portico etc. list was about 17 items big, and only one thing didnt get fixed, because it was able to be rectified by myself after being advised what the issue was, which didnt end up being a defect. good luck Creator of superduperonium, expert at expert things, nobel laureate, can hold my breath for 10 minutes. Re: Burbank - huge quality problems - windows - Advice neede 9Jun 10, 2016 8:51 am Joker If you dont get anywhere I would blow up pictures with big signage just outside their display homes, , watch them fix them real quick. Whats the legality of this? are you allowed? Re: Burbank - huge quality problems - windows - Advice neede 10Jun 11, 2016 11:34 pm Stand your ground do not sign off on anything and ask them what their proposals are to fix To me the frames are beyond repair, I would not be accepting them I would insist on replacement, Hi All, Recently we have signed a contract with Burbank and we are not aware that they have just DORSET, SURREY, HAMPSHIRE, KENT, PILBARA and REDGUM bricks from PGH are… 0 3152 I am not a brick expert, but rendering would be 1 option, it would be costly to do the entire house though.... 2 6677 Hi all, has anyone been ask to do the weeds in their property while in the middle of build? We are under the impression that they are in control of the site while they… 0 2765 |