Browse Forums Building A New House Re: Who else is building with Eden Brae? 13232Dec 09, 2015 3:48 pm Lancaster. That is not our experience. We are 2/3 through our build which is a fixed price house and land package but before the plans were approved by us and submitted we made numerous changes that EB listed as "structural". E.g extending our living area by a metre, moving doors etc. They would not allow structural changes once the plans are submitted to council, and of course you would have to pay for any changes. My advise is to email management@edenbraehomes.com.au and raise it with them. Good luck! Deposit paid 3/9/14. Tender signed 3/10/14. Contract signed 22/10/14 Construction commenced September 2015 PCI 7/3/16 Re: Who else is building with Eden Brae? 13233Dec 09, 2015 4:47 pm Hi Lancaster 30, we also have a fixed price H&L package but we did structural changes such as extending the garage, moving the entire living area into Lounge, extending WIR etc. In our case structure changes were not allowed after signing of contract and we were happy with that. ----------------- Eden Brae Cremorne Blog : http://newhouse.gores.com.au Re: Who else is building with Eden Brae? 13234Dec 09, 2015 5:06 pm Hi Lancaster 30, I changed to a completely different house than the one that was in the existing H&L package, then extensively changed the layout of the floor plan (prior to tender, with my salesperson) of the house I swapped to. I was able to pretty much do what I wanted (within the Code; circa feb/March 2014). I agree with Marko; give management a shout All the best with it. Sent using Tapatalk Re: Who else is building with Eden Brae? 13235Dec 09, 2015 9:43 pm Lancaster 30 Hi All, I'm hoping someone can provide some insights on a particular issue we're having with Eden Brae (EB). Has anyone had success in having structural changes made to a house and land package, if so, how did you go about it as my CSO is advising us that structural changes cannot be done on house and land packages. Hey Lancaster, welcome. We bought a house and land package earlier this year with EB and made some minor structural changes to our plan - some out of personal preference and some to allow for the house to fit comfortably on the block. However, this was discussed well before the tender or contract was presented (in fact, we had this discussion in a matter of days after we put down the initial deposit). Have you signed the tender yet? First Home Buyer | Livingstone 22 Tender accepted 9/10/15 | Contract signed 30/10/15 | Colours selected 29/03/16 Re: Who else is building with Eden Brae? 13236Dec 10, 2015 7:15 am Hi Lancaster, My CSR never checks the file or verify facts. Kitchen people tried to bully me saying if you don't sign today we will charge $250 admin fee and $250 per hr work charges. I have raised concerns with CSR, instead of checking facts, she alleged I was holding PCV's. I advised her we have received all PCV's on Tuesday night and it is Thurdsay and I shall work them on weekend and finalise all Selections by 9 AM Monday. She said no Kitchen's have timeframes, you got to sign it or else they will charge. I have blasted the **** out of Kitchens and CSR. I have provided detailed evidence in delay in process from EBH. I was about to lodge formal complaint and did receive call from Bev. She was OK and tried her best to support her staff, as she put me on speaker. I suspect CSR was in the room. My only advise is to lodge it with senior management and stick to your guns. I was that close to buy investment property with EBH at willowdale and chose to cancel as I didn't like the customer service. I have formally advised the sales person. I was dealing with. It worked in my favour financially as the market is settling now. Re: Who else is building with Eden Brae? 13237Dec 10, 2015 1:24 pm Thanks everyone for the input and good advice. Hi WarpSpeed79, we have signed the tender however, we were advised at tender that we couldn't make the structural changes requested on the grounds that amendments for H&L were not allowed only internal changes. For example, window splash backs and extension to alfresco doors are not permitted. We then spoke with the CSO after signing the tender who put through the amendments which were approved by the estimators only to be overturned because EB "realised" that we were a H&L package client. Marko, our final plans have not been submitted to council we will email management and put our case to them and hopefully they will give us some redress. Thanks once again everyone. Re: Who else is building with Eden Brae? 13240Dec 11, 2015 2:54 pm Hi All, After sending an email to EB management re: structural changes a representative called me and advised that in respect to our particular H&L package structural changes were not permitted from the start in accordance with the developers guidelines and this is EB's process for H&L packages in particular when it concerns large volumes. I thought her reasons were frankly, nonsense and inconsistent given some individuals within the same estate have made structural changes. Building a home isn't something one does all that often and with such distasteful experience what is certain is that I will not be building again with EB again. Thanks for the initial advice everyone - much appreciated. I built with EB back on 2009. Check out this thread on this forum. viewtopic.php?f=31&t=12911&p=154061#p154061 I can't speak for recent expericience however, we had no… 1 23584 A survey must’ve completed by a certified surveyor. This form part of every DA requirement 3 225101 |