Browse Forums Building A New House Re: Who else is building with Eden Brae? 13210Dec 06, 2015 2:45 pm First Home Buyer | Livingstone 22 Tender accepted 9/10/15 | Contract signed 30/10/15 | Colours selected 29/03/16 Re: Who else is building with Eden Brae? 13213Dec 06, 2015 6:49 pm First Home Buyer | Livingstone 22 Tender accepted 9/10/15 | Contract signed 30/10/15 | Colours selected 29/03/16 Re: Who else is building with Eden Brae? 13216Dec 07, 2015 12:42 pm Hi, anyone has any experience with complaining agaist a CSR? Does that work at all? My first CSR is wonderful ubfortunately she was swapped out in the process. the new csr is very impatient, rude and lazy. she answers(if ever) questions without reading my file. i really had enough of her. i want to complain to her manager but is concerned about possible repcussion. another reason is im very close to construction stage. will i deal with her anymore once in construction? because if i wont have to deal with her then i wont bother. another question is what happens when your file release to construction? i was given a releasing date of 9th dec but dont really know what that means. is this the site start day? i asked her but she doesnt reply my email. and cant get to her on phone Eden Brae Marina 42 11/5/15. Tender Accepted Re: Who else is building with Eden Brae? 13217Dec 07, 2015 12:51 pm Hi Kezhu. I have no experience of actually complaining about our CSO. However on one occasion we were unhappy with certain matters so we documented our concerns in an email and sent it to management@edenbraehomes.com.au with a cc to our CSO. We received a prompt acknowledgement of our concerns from a senior manager and a fairly swift resolution to our satisfaction. We also found it better to email each time as it gives a clear record and removes the "he said/she said" element. Released to construction means that the file is with the construction team who will start ordering supplies, and appointing a site manager. This means they have 20 days until the contractual period for construction 30 weeks in our case) commences. Deposit paid 3/9/14. Tender signed 3/10/14. Contract signed 22/10/14 Construction commenced September 2015 PCI 7/3/16 Re: Who else is building with Eden Brae? 13218Dec 07, 2015 12:54 pm Marko56 Hi Kezhu. I have no experience of actually complaining about our CSO. However on one occasion we were unhappy with certain matters so we documented our concerns in an email and sent it to management@edenbraehomes.com.au with a cc to our CSO. We received a prompt acknowledgement of our concerns from a senior manager and a fairly swift resolution to our satisfaction. We also found it better to email each time as it gives a clear record and removes the "he said/she said" element. Released to construction means that the file is with the construction team who will start ordering supplies, and appointing a site manager. This means they have 20 days until the contractual period for construction 30 weeks in our case) commences. thanks Marko, im still abit confused. the 20 days ordering etc was called released to productuon in my case, then after that is the release to construction. Eden Brae Marina 42 11/5/15. Tender Accepted Re: Who else is building with Eden Brae? 13219Dec 07, 2015 12:56 pm Sorry for the confusion. That's correct. Released to production is when they programme everything, order materials and appoint the site manager. Released to construction is when the 20 days period starts. I am pretty sure we received a letter from EB explaining all this at the time. Deposit paid 3/9/14. Tender signed 3/10/14. Contract signed 22/10/14 Construction commenced September 2015 PCI 7/3/16 Re: Who else is building with Eden Brae? 13220Dec 07, 2015 5:54 pm Hi Marko, I had drama from my CSO, she doesn't check the facts and will call me saying you haven't signed PCV's. Blasted her, as it was EBH who is holding and not me. I reminded her who is customer here and advised her I am not buying packet of chips. Mate you are not spending hundreds of thousands of dollars to make friends. I can guarantee you one thing if you don't stick to your guns they will take you for ride. The head office is rubbish, I had my fair share of problems. I built with EB back on 2009. Check out this thread on this forum. viewtopic.php?f=31&t=12911&p=154061#p154061 I can't speak for recent expericience however, we had no… 1 23924 A survey must’ve completed by a certified surveyor. This form part of every DA requirement 3 225914 |