Browse Forums Pools & Spas Re: My experience as a first time pool purchaser. (WA) 4Jan 13, 2015 3:36 am Saving money on quality stuff done right firstime Our Build Thread https://forum.homeone.com.au/viewtopic.php?f=31&t=66810&p=1094349#p1094349 Re: My experience as a first time pool purchaser. (WA) *Upd 9Mar 27, 2015 1:08 pm So here we are, 2 weeks later, and Sapphire pools have completely ignored my emails to the site supervisor, Brett Osborne, and also to the service department of Aquatic Leisure Technologies, parent company for Sapphire. So here's the issue: They levelled the pool based on existing paving that is laid under my patio. They installed the Bullnose Pavers(poorly). My paver laid the rest of the pavers, with about 1.5 metres at each end, and around 3.5 metres wide on the Eastern side. The western side was matched up to the existing patio pavers. They are saying that the pavers are sloping towards the pool, therefore, NO Warranty. They say THIS is what caused the issue. I asked for copies of where they advised me of this and they have not provided. They merely sent me a link to http://www.water.wa.gov.au/PublicationS ... 107384.pdf . The guy that came and looked at the problem (Not Brett Osborne) said that the pavers were level or flowing away from the pool, from a point 2 paving courses from the edge of the pool, and everything inside this "boundary" flowed towards the pool. If the pool has not settled, then my paver must have laid all the pavers on an incline upwards and away from the pool, and only the outer areas have sunk. But Sapphire have completely ignored the fact that had there not been any pavers, or if there was a deck instead, the problem would have still occurred. Additionally, because they found a small amount of clay, to which they insisted I throw ALL the dirt away and buy 2 truckloads of sand, during installation, this is still mooted as a cause of the problem. I chose Sapphire Pools because other pool companies showed poor attitude. However Sapphire pools are just as bad, once they have your money. . Re: My experience as a first time pool purchaser. (WA) *Upd 10Feb 15, 2016 7:36 pm Another update. Since Sapphire refused to recrify the sinking pavers, we had them fixed by our landscaper. As expected, it was normal subsidence from behind the steps, which I fully believe was the responsibility of Sapphire's contractors, but, whatever. Currently, we are renovating the bathroom. The electrician called around to disconnect all the electrics, then came back again after we removed the ceiling, to ready wiring for the new ceiling, etc. He pointed out a cable that was draped over beams, and advised how dangerous it was. (edit: this wire runs from the main board to the pump house, installed by Sapphires contractors.) So I took some pics and sent them to Sapphire with a please explain. A couple hours later, an electrician called to book an appointment the following day. He arrived on time, and rectified the wiring. Re: My experience as a first time pool purchaser. (WA) *Upd 12Jun 27, 2017 9:21 pm cat_dunc WAlien - how is your pool going now? Hopefully no more issues!! I apologise for the delayed reply. I have been away a lot. I had to do a minor reset to 2 pavers by adding a little more sand near the steps, and think its now 100% I do wish I has added a separate vacuum port when I had the pool built, but am considering making the effort to do this myself during the coming summer. Other than that, all good. Thanks for asking. . 11 40691 Can anyone give me any onfo on New Homes WA? Good or bad, hopefully good just need to know if my choice was good or not? Thanks ❤️ 0 8933 So it looks like we finally have some movement on site! Definitely later than expected, but I'll take any progress at this point. I'll drop by over the weekend to get… 5 27037 |