Browse Forums Pools & Spas Re: My experience as a first time pool purchaser. (WA) 4Jan 13, 2015 3:36 am Saving money on quality stuff done right firstime Our Build Thread https://forum.homeone.com.au/viewtopic.php?f=31&t=66810&p=1094349#p1094349 Re: My experience as a first time pool purchaser. (WA) 6Jan 13, 2015 7:24 am having owned a large high maintenance and costly in-ground pool previously, the old saying springs to mind. 'there are 2 great times when owning a pool... the first day when you swim in it and the final day when you fill it in' I'm sure however you'll have many years of enjoyment inbetween Re: My experience as a first time pool purchaser. (WA) 7Mar 11, 2015 3:01 pm Marmalade having owned a large high maintenance and costly in-ground pool previously, the old saying springs to mind. 'there are 2 great times when owning a pool... the first day when you swim in it and the final day when you fill it in' I'm sure however you'll have many years of enjoyment inbetween I like that. Made me smile. Re: My experience as a first time pool purchaser. (WA) *Upd 8Mar 11, 2015 3:17 pm So, here we are, some months since completion, and I have to say that I am in the pool probably 6 days out of every 7. I really do enjoy just zoning out in it. A few weeks ago, as the wife was exiting the pool, as she stepped on to one of the border paver between the Bullnose and the main pavers, the border paver dissapeared and she nearly fell in to the void. I inspected it, and it would seem that the soil has subsided from down around the entry steps. There are 3 large steps and so getting a void would not be unusual, even though we paid extra for the pencil compacting. I had a pile of yellow sand down the back, so filled up a 20 litre bucket with sand, carted it back to the pool and poured it in. 5 buckets later, I'm knackered but it looks like I have filled it in. I grab the hose and hose it all in, but the soil dissapears under the steps and I see it as a bigger issue, and send off an email to the pool company, asking for prompt inspection as the hole is at the entry steps, and we have the grandson over regular. A few days later, still no reply so I send a 2nd email. Finally an appointment is made, but the guy fails to show. He comes the next day, takes a heap of measurements and stuff and dissapears. Wait a week. Nothing. Another email. Another guy turns up, saying completely different things to the first. He takles a heap of pics and measurements. Leaves. Wait nearly 2 weeks. Nothing. Send off another email. The original site superviser from the pool company emails to say paver are laid wrong so no warranty. bang. thats it. Respond with several queries, including asking for written documentation regarding pool companies paving requirement methods.... Still waiting for a response, 2 days later.... . Re: My experience as a first time pool purchaser. (WA) *Upd 9Mar 27, 2015 1:08 pm So here we are, 2 weeks later, and Sapphire pools have completely ignored my emails to the site supervisor, Brett Osborne, and also to the service department of Aquatic Leisure Technologies, parent company for Sapphire. So here's the issue: They levelled the pool based on existing paving that is laid under my patio. They installed the Bullnose Pavers(poorly). My paver laid the rest of the pavers, with about 1.5 metres at each end, and around 3.5 metres wide on the Eastern side. The western side was matched up to the existing patio pavers. They are saying that the pavers are sloping towards the pool, therefore, NO Warranty. They say THIS is what caused the issue. I asked for copies of where they advised me of this and they have not provided. They merely sent me a link to http://www.water.wa.gov.au/PublicationS ... 107384.pdf . The guy that came and looked at the problem (Not Brett Osborne) said that the pavers were level or flowing away from the pool, from a point 2 paving courses from the edge of the pool, and everything inside this "boundary" flowed towards the pool. If the pool has not settled, then my paver must have laid all the pavers on an incline upwards and away from the pool, and only the outer areas have sunk. But Sapphire have completely ignored the fact that had there not been any pavers, or if there was a deck instead, the problem would have still occurred. Additionally, because they found a small amount of clay, to which they insisted I throw ALL the dirt away and buy 2 truckloads of sand, during installation, this is still mooted as a cause of the problem. I chose Sapphire Pools because other pool companies showed poor attitude. However Sapphire pools are just as bad, once they have your money. . Re: My experience as a first time pool purchaser. (WA) *Upd 10Feb 15, 2016 7:36 pm Another update. Since Sapphire refused to recrify the sinking pavers, we had them fixed by our landscaper. As expected, it was normal subsidence from behind the steps, which I fully believe was the responsibility of Sapphire's contractors, but, whatever. Currently, we are renovating the bathroom. The electrician called around to disconnect all the electrics, then came back again after we removed the ceiling, to ready wiring for the new ceiling, etc. He pointed out a cable that was draped over beams, and advised how dangerous it was. (edit: this wire runs from the main board to the pump house, installed by Sapphires contractors.) So I took some pics and sent them to Sapphire with a please explain. A couple hours later, an electrician called to book an appointment the following day. He arrived on time, and rectified the wiring. Re: My experience as a first time pool purchaser. (WA) *Upd 12Jun 27, 2017 9:21 pm cat_dunc WAlien - how is your pool going now? Hopefully no more issues!! I apologise for the delayed reply. I have been away a lot. I had to do a minor reset to 2 pavers by adding a little more sand near the steps, and think its now 100% I do wish I has added a separate vacuum port when I had the pool built, but am considering making the effort to do this myself during the coming summer. Other than that, all good. Thanks for asking. . 11 41636 Can anyone give me any onfo on New Homes WA? Good or bad, hopefully good just need to know if my choice was good or not? Thanks ❤️ 0 8936 So it looks like we finally have some movement on site! Definitely later than expected, but I'll take any progress at this point. I'll drop by over the weekend to get… 5 27712 |