Browse Forums Flooring & Floor Covering Re: Very Bad Experience - Myaree Ceramics 2Aug 13, 2014 6:36 pm Swinter what you've experienced is certainly enough for you to have a serious axe to grind against the tile shop. But IMO I think your interior designer should be portioned some of the blame here. They really should know everything about a product the recommend. Re: Very Bad Experience - Myaree Ceramics 3Aug 17, 2014 1:33 am I imagine legally they are wrong. A product must behave in the way it is expected to, or advertised to. This relates to appearance and function. I would send them a 'legal' letter quoting the relevant parts of the consumer act. It sounds too late now though. Any pictures? Re: Very Bad Experience - Myaree Ceramics 5Aug 17, 2014 12:32 pm Mgilla, you're right to be suspicious ... I agree that these forums can sometimes be abused. That is not the case here however. I posted because there was nothing we could have done to have averted this situation ... neither us or the interior designer. I'd be happy to wear some of the blame if there was. This is simply a blatant case of false advertising. But even that's not why I posted. The real issue here is that when given an opportunity to fix the problem, Myaree Ceramics blamed everyone but themselves. They were categorically not going to accept any responsibility for their actions and were certainly not going to wear any cost they had caused us. In that situation I have no problem letting others know what happened such that they might avoid the same pitfall. Re: Very Bad Experience - Myaree Ceramics 6Aug 18, 2014 9:41 am mgilla Swinter what you've experienced is certainly enough for you to have a serious axe to grind against the tile shop. But IMO I think your interior designer should be portioned some of the blame here. They really should know everything about a product the recommend. Have to agree here as well. That and variances occur, it's just what happens in the stone industry. The amount of times I have heard from landscape yards, tile shops and stone supplies that the installer didn't check to see if there are any natural variances is amazing. They always just seem to crack open one box at a time and start laying. He really should have laid out all of the stone to check for variance first and then positioned/layed it as such that it would not have mattered. Re: Very Bad Experience - Myaree Ceramics 7Aug 18, 2014 12:45 pm From the original post, I gather that the tiles were not stone, they were "concrete look", so there shouldn't be much in the way of natural variations. And I don't see why an interior designer should know the ins and outs of every single product on the market, there are a LOT of products. I tend to agree with the OP here, the tile shop should have known and advised accordingly, and more importantly set up their display properly. Re: Very Bad Experience - Myaree Ceramics 8Aug 18, 2014 1:39 pm Yes Trixee, once again I'd like to point out this was not a "variation." This particular brand/style of tiles are available in a few subtly different variations. Albeit subtle, they are each distinct in their own way and you could create a variety of different looks using one or more of the varieties. Myaree Ceramics only showed one of these in their display, as in, if you wanted a different variation you'd have to look in the catalogue and order it specifically. The problem is there is no picture or variant in the catalogue that has 300 x 600 tiles with the grain going across the tile. It simply doesn't exist. I can't see how that makes it the interior designers fault. More to the point what this post is really about is the way a business handles a situation such as this. You can react in one of two ways. One of these ways is to do the right thing, even if you're not in total agreement, and enhance your reputation along the way. The other is to be dishonest and actively go out of your way to stone wall the client at every turn. Sure you might save yourself a few dollars but it results in posts like this one. There are enough traps, expenses and pitfalls in the building process already ... this is one you don't need and can avoid. Take your business elsewhere. Hi - thanks for your reply. Yes I think 'Ill go for whitish with very speckly bits rather than pure white something like this. PS was actually 2008 I built the… 2 11769 You might be able to apply to divert the sewer at your expense. In NSW you would contact a Water services co-ordinator and they would give you advice as to whether or not… 1 16181 do not pay until you are satisfied with workmanship windows require flashing over the head archithrave and up under weatherboards 3 28321 |