We are building with Burbank for our new house in west area.
I would say Burbank acts entirely differently before you signing contract and after signed the contract.
They say the site supervisor will at least give a call weekly to report how is the process after site start, however, they never keep to their promise. I never receive any phone call from them.
The email is always not promote response, you can wait all day just for one small detail. And being busy or organise contract with clients is their excuse.
The service altitude and professional skills are really really terrible.
Besides, they mislead customers on some figures. For example, they would not tell you that this space is not suitable for a fridge after you made some change.
Their drawing team really sucks, never make things right. They will right your tile ''Ms'' as "Mrs".
You must be very careful on your drawing, once you have signed, you have to be responsible for it even wrong!!!
The most ridiculous policy is they not allow any variations on site even you would like to pay fees, no matter how little change it is, just like change the sink of kitchen. I never heard other builders would do this to customers.
They never allow you to speak to someone else who can solve problems, just give the same feedback every time and don’t feel sorry.
We have applied consumer affair complaints and we will see what will happen.