We originally went through NAB and were 2 weeks from settlement when we had a phone call from the bank manager that our loan had been declined due to a policy change......go figure!! So we went to the CBA and have a loan and getting ready to settle on the block this Friday
Our opinion of the NAB is they are useless and they have lost all our business....(banking,savings, credit cards, kids accounts, financial planning/super and general insurance)..
this is my opinion anyway!!