Browse Forums Home Finance 1 Apr 24, 2009 8:00 am Hi, I am with Colonial home loan. When I want to talk to them about my loan, I have problems reaching them. The customer service line 132407 will just inform me of their high volume of calls and then hang up! At any time of the day. When I visit a CBA branch, they have no contact with Colonial either. They do so in the same way I did. How do you get to Colonial? If you are currently holding construction loan with them, how do you send them the progress payment request? I fax them to 8327 0233. The first two payments were fantastic. But after that, it seemed as though they did not receive the request at all. I wondered if they have changed the fax number. It is as though no one is at the other end to receive it Re: Contacting Colonial home loan? 2Apr 24, 2009 8:58 am Try 132 588. I'm trying to find another number I was given for Colonial, but in true style, I've lost it amongst a mess of paperwork. Let me know if that number above works, but i'll keep searching for the other. Cheers Re: Contacting Colonial home loan? 3Apr 24, 2009 9:05 am To talk to someone about my loan, l've been calling 1300 551373, though this is "pre-settlements" dept, so l don't know if partly funded loans like yours will fall into this area. Perhaps give them a call anyway and get them to refer you to the correct section you need to deal with? Good luck! Re: Contacting Colonial home loan? 4Apr 24, 2009 12:17 pm i got told 132 588 for when progress payments are being made and; 132 407 for when progress payments have finished. i used 07 32 254649 to Fax progress payment request, though this is brisbane. they were taking ages to act on my faxes so i ended up waiting for half an hour to an hour after sending them then i would call and say that it was urgent, and generally it would only take another day or so and the payment would be made. Bobcat Re: Contacting Colonial home loan? 5Apr 24, 2009 12:37 pm *phew*. I finally managed to talk to a real person at the other end using 132407. And the operator has given me another direct number to call, bless her. She said "I'll give you a direct number before I put you through, just in case". I guess she must have received many returned calls about not being answered. For the benefit of others, the number is 1300 551 373. I have not tried it because it went through the first time round I have also double check the fax number for Victoria, 03-83270208 Thanks guys for being so helpful. The biggest challenge will be if you take out a loan and then run out of money - you'll have an incomplete security and lenders do not like this so you can get stuck.… 2 18895 Hi, you've probably already resolved this, however, Commbank will probably pay the funds to you after you send evidence the work is done regardless the change in the quotes. 1 35191 How much are you ahead in payments compared to where the build is at? Have you fully drawn down the loan? 5 11847 |