The dragon is not any better at the moment, to put it into perspective for you.
They take 10 business days before they even look at a file that is submitted online and conditionaly approved by their system (i.e. a good application). Following the 2 week delay, then they may actually request more info (such as statements for accounts applicant has with them ) depending on the assessor. Even if you email the extra documents to them in real time, they normally close the file as soon as they request the extra info and move to the next file so the wait may start again.
Add to that the valuation wait, hey presto it's halfway into a 6 week standard settlement already before you even have unconditional, let alone loan documents.