I only answer to my customers in terms of results and I have stopped using a few lenders (banks and non-banks) for their repeated failures. I always discuss service levels and how busy each lender in the short list is with applicants before they proceed. I have several posts about this. Maintaining a good relationship with any supplier while customers leave dissatisfied wouldn't be a well thought out plan.
Sorry Thlo - just really P'd O right now, and didn't intend to tarnish your good work at all. Glad to hear you value your customers...seems to be quite a rare experience for us at the moment, and you're right - very short term view to put suppliers before customers.
Yep - DH has phoned ANZ explained EVERYTHING several times and each time has been dumped in the too hard basket: take it up with your broker.[/quote]