Browse Forums Flooring & Floor Covering Re: Heartridge Vinyl Planks 12Nov 11, 2023 9:29 am Hi Cammyo and Steve. I also have the same issue. Here is my story. Our Heartridge vinyl was installed in April 2018. In 2020 we raised the issue of spacing at the ends of some of the boards. Our provider contacted Dunlop who inspected and determined that the gaps were above tolerance and arranged for the entire floor to be re-laid with the existing vinyl planks with an installer arranged by Dunlop. Dunlop’s conclusion was that the gaps were caused by the original installation. During 2020 the vinyl was relaid and looked great. Fast forward to October 2022, more gaps of up to 5mm have appeared at the ends of the boards - it can't be caused by the laying this time??? So we went back to our provider who arranged for Dunlop to inspect. It was agreed to fully replace the job using our provider’s preferred installer. Dunlop are saying that the issue was partly due to the installer (their installer) at the time and some shrinkage with the glue (pressure sensitive). Our provider was advised that Dunlop have a new and improved manufacturing process which eliminates any past issues. A new innovation which was explained that the old product was the iPhone 6 and the new product is the iPhone 13. The new product has a fibreglass chip in it as opposed to the fiberglass mesh and this creates a lot more stability. They also advise to now use a true hard-set adhesive as opposed to the pressure sensitive adhesive which never truly sets hard. We have been advised we will not have any further problems 🤞. It has taken a year to arrange the re-installation. Partly us not being available and partly the installer not being available. No reflection on Dunlop. The floor looks fantastic again so we are happy for now. We hope the manufacturing process improvements are successful. Dunlop have been good to deal with. However, if the floor fails in the future we will be requesting a refund for the product and installation at today’s cost. I hope you have successfully resolved your issues. Re: Heartridge Vinyl Planks 13Nov 12, 2023 8:35 am You were one of the lucky ones because it's only recently that Dunlop has decided to replace floors in entirety. My floor was relaid about a year ago using the hard-set glue and mostly old planks and some new planks. Though it is better than before, it's not as good as when first laid. There are some gaps here and there as the old planks are narrower than the new ones. Re: Heartridge Vinyl Planks 14Nov 12, 2023 2:26 pm This is the second replacement for us. If Dunlop had said they were going to re lay the existing planks we would have refused as they now say the old product is inferior (that was in Oct 2022). Quick question for you, did your installer roll the planks shortly after laying (while the glue was setting)? The Dunlop installation guide specifies that the planks should be rolled with a 45kg roller. It may not have been necessary with yours depending on the “old” planks requirements. Or it may be to do with the hard set glue regardless of the plank type. We are concerned because we don’t think our installer rolled (says he did with a hand roller but we were not home at the time) and we don’t want a further warranty issue if installation was not carried out correctly. Re: Heartridge Vinyl Planks 17Nov 12, 2023 9:27 pm Thanks for the updates. My dunlop representative walked around with a moisture detector until he was able to find "wet spots", and blamed the entire floor gap problem on those insignificant "sources of dampness" and said our warranty was void until the dampness was rectified. I guess he expects me to lift up my house from the concrete slab and re-pour??? I have been dealing with Alastair Read - who have other people been dealing with? Re: Heartridge Vinyl Planks 20Nov 13, 2023 6:34 am Our Dunlop rep was Daniel, a very reasonable guy. He did not check for moisture at all. Our house was 4 years old and is located in bayside Melbourne. We have sandy soil. We have not been dealing with Dunlop direct but through the business we bought the flooring from who have also been great. Hello everyone, We have been offered 2 products for the engineered floor: 1) Wonderwood floors, 15mm, 3mm veneer, tongue and groove 2) Heartridge Riviera Oak by Dunlop,… 0 1136 Hi l plan to install a self adhesive vinyl plank floor. l first need to attach masonite boards underlay to by plywood subfloor of my house. What size nails and how many… 0 9686 Levelling compound Ardit is the best but buy a bag of sand and make sand dam to protect your wood floor 2 16903 ![]() |