Browse Forums Flooring & Floor Covering 1 Feb 27, 2019 9:24 am After much consideration, I’m now 99% sure in our new build we will install Heartridge Luxury Vinyl Planks manufactured by Dunlop Flooring. Have looked at a lot of others including Proline, Kenbrock and Karndean, obtained samples of each and put them out on the floor of the house we are renting, and Heartridge have come out on top. I’m interested in feedback from anyone that has installed this brand, particularly in the Sahara Dune colour, (and any photos too)....... it would be really helpful. 🤗. Re: Heartridge Vinyl Planks 2Mar 15, 2019 9:22 am Prior to commencement of our build we were 100% sure we would install Heartridge. Closer to handover we switched to Karndean LooseLay Longboard. Both are reputed brands and the product is good. Goodluck Re: Heartridge Vinyl Planks 3Mar 15, 2019 10:59 am ![]() Prior to commencement of our build we were 100% sure we would install Heartridge. Closer to handover we switched to Karndean LooseLay Longboard. Both are reputed brands and the product is good. Goodluck Hi IamSAM the photos of your Karndean boards look great. 😁 Was it the cost difference between the two or just that you preferred the look/colour of the Karndean product that made you decide on them? I’ve got two planks of the Heartridge Sahara Dune sitting on the family room floor of the house we are renting. They look just like wood and the pattern and colour tone is what I’m aiming for. Unless I see something I like better in the next couple of months I’m thinking of buying 1 or 2 boxes of these planks to get a better idea of what they will look like over a larger area. I’m very nervous about laying 150sqm of a particular flooring in our new house only to later realise it’s not what I had hoped for. 😒 Re: Heartridge Vinyl Planks 4Mar 15, 2019 11:19 am I used to visit different shops/dealers to (re)convince myself that Heartridge was best for us. Call it (lack of) marketing or whatever but most dealers did not go out of their way to push the product or bother to arrange a display of our choice (other than the one plank hanging from the shelf). I was still convinced that it was best for us. One such weekend I went to Fowlers (in Smeaton Grange NSW 2567) and they had a large part of their own floor done in Karndean (in a pattern - color that we always wanted). This floor was in their display warehouse and took a good beating (footfall) everyday for over 2 years....and we liked the way it stood out. The sales guy (Clint) was very helpful as well. Fowlers are large stockists and installers, so they could arrange for laying out different floor patterns for us. They have contracted installers and the guy who did ours took pride in his work. So all in all it worked out good for us. Again I think both brands and products are great (like BMW & Mercedes), it just came down to personal experience and comfort factor while dealing with the dealer. Re: Heartridge Vinyl Planks 5Mar 15, 2019 11:37 am ![]() I used to visit different shops/dealers to (re)convince myself that Heartridge was best for us. Call it (lack of) marketing or whatever but most dealers did not go out of their way to push the product or bother to arrange a display of our choice (other than the one plank hanging from the shelf). I was still convinced that it was best for us. One such weekend I went to Fowlers (in Smeaton Grange NSW 2567) and they had a large part of their own floor done in Karndean (in a pattern - color that we always wanted). This floor was in their display warehouse and took a good beating (footfall) everyday for over 2 years....and we liked the way it stood out. The sales guy (Clint) was very helpful as well. Fowlers are large stockists and installers, so they could arrange for laying out different floor patterns for us. They have contracted installers and the guy who did ours took pride in his work. So all in all it worked out good for us. Again I think both brands and products are great (like BMW & Mercedes), it just came down to personal experience and comfort factor while dealing with the dealer. There are so many products on the market I totally understand why retailers cannot display everything they sell, but as a consumer looking to spend $10k + on flooring, making the most informed decision based on seeing a large expanse of display flooring is what may get them a sale. I would never buy any flooring based on one plank hanging on a display rack. I live in SA and Heartridge does not appear to be a big seller over here. Re: Heartridge Vinyl Planks 6Mar 21, 2019 8:58 pm ![]() ![]() I used to visit different shops/dealers to (re)convince myself that Heartridge was best for us. Call it (lack of) marketing or whatever but most dealers did not go out of their way to push the product or bother to arrange a display of our choice (other than the one plank hanging from the shelf). I was still convinced that it was best for us. One such weekend I went to Fowlers (in Smeaton Grange NSW 2567) and they had a large part of their own floor done in Karndean (in a pattern - color that we always wanted). This floor was in their display warehouse and took a good beating (footfall) everyday for over 2 years....and we liked the way it stood out. The sales guy (Clint) was very helpful as well. Fowlers are large stockists and installers, so they could arrange for laying out different floor patterns for us. They have contracted installers and the guy who did ours took pride in his work. So all in all it worked out good for us. Again I think both brands and products are great (like BMW & Mercedes), it just came down to personal experience and comfort factor while dealing with the dealer. There are so many products on the market I totally understand why retailers cannot display everything they sell, but as a consumer looking to spend $10k + on flooring, making the most informed decision based on seeing a large expanse of display flooring is what may get them a sale. I would never buy any flooring based on one plank hanging on a display rack. I live in SA and Heartridge does not appear to be a big seller over here. Hello Bebbsy, I have been enjoying your updates. Im loving Heartridge Greystone and have done for some time now but got very confused this afternoon when I saw another chain of discussion, which I saw you were part of, regarding scratching and loads of negative feedback on Heartridge products. OH I So confused now! Please do keep us updated with you finished project.... Id love to hear some feedback from you in a few months time. Re: Heartridge Vinyl Planks 7Mar 21, 2019 11:25 pm ![]() ![]() ![]() I used to visit different shops/dealers to (re)convince myself that Heartridge was best for us. Call it (lack of) marketing or whatever but most dealers did not go out of their way to push the product or bother to arrange a display of our choice (other than the one plank hanging from the shelf). I was still convinced that it was best for us. One such weekend I went to Fowlers (in Smeaton Grange NSW 2567) and they had a large part of their own floor done in Karndean (in a pattern - color that we always wanted). This floor was in their display warehouse and took a good beating (footfall) everyday for over 2 years....and we liked the way it stood out. The sales guy (Clint) was very helpful as well. Fowlers are large stockists and installers, so they could arrange for laying out different floor patterns for us. They have contracted installers and the guy who did ours took pride in his work. So all in all it worked out good for us. Again I think both brands and products are great (like BMW & Mercedes), it just came down to personal experience and comfort factor while dealing with the dealer. There are so many products on the market I totally understand why retailers cannot display everything they sell, but as a consumer looking to spend $10k + on flooring, making the most informed decision based on seeing a large expanse of display flooring is what may get them a sale. I would never buy any flooring based on one plank hanging on a display rack. I live in SA and Heartridge does not appear to be a big seller over here. Hello Bebbsy, I have been enjoying your updates. Im loving Heartridge Greystone and have done for some time now but got very confused this afternoon when I saw another chain of discussion, which I saw you were part of, regarding scratching and loads of negative feedback on Heartridge products. OH I So confused now! Please do keep us updated with you finished project.... Id love to hear some feedback from you in a few months time. 👍 Re: Heartridge Vinyl Planks 8May 06, 2022 10:06 am I put Heartridge down (professional installation, $8,000) on a concrete slab about four years ago. A year ago I pulled it up and relaid because of plank shrinkage, up to 3mm gap on the short edge. The runs were all under the minimum specified. A year on, the gaps are opening up again, around 1mm. The planks seem to shrink in length about 1mm per year. I certainly wouldn't recommend this product to anyone. Re: Heartridge Vinyl Planks 9Feb 07, 2023 9:05 pm I'm having the same issue (shrinkage). Did you try make a warranty claim? I started the process, and had a dunlop rep come and inspect my house. He pointed out that some planks were lifting up, and this was due to "moisture coming from an unknown source". He then emailed me a report, and said "the warranty is null and void due to the wrong moisture levels" last week. I'm trying to argue that moisture under some planks doesn't explain the shrinkage in most planks, but I am not sure how successful I will be. He is saying I need to get my builder to rectify the moisture issue, but I have no idea how the moisture got there except from mop water going between the new gaps! I don't know how to proceed ![]() Re: Heartridge Vinyl Planks 10Feb 08, 2023 11:38 am I'd be getting in touch with the local consumer affairs. There are many, many floors being rectified by Dunlop under warranty. I reckon they are trying to wriggle out. The Dunlop rep also told me that this product is now being manufactured somewhere else in China as a result of poor quality and shrinkage. As it turns out, I'm having my entire floor relaid under warranty next week. They will use the majority of the existing planks and add new planks as required. The official line from Dunlop is that the wrong glue was used, which allows the planks to move. The new glue is not the "tack" type which is removable, but rather a more permanent glue. Despite this, the planks have shrunk, which is easily seen in large gaps along the short edges (1-3mm) and smaller gaps along the long edges(0.5mm). These were all tight when the floor was laid. I asked what happens if the planks continue to shrink. He assured me that the new glue will work, but if it doesn't, they will replace the floor with a different product. Good luck. Re: Heartridge Vinyl Planks 11Feb 08, 2023 11:46 am Thanks Steve, that sounds very promising. Though I will have to really persuage the dunlop rep I am dealing with to change his attitude - his last email sounded like his heels are dug deep! Any chance you could provide email chain, or screenshot of key communication with the dunlop reps contact details in view, or information about how you were able to convince them to relay under warranty despite their "wrong glue" argument? They have used that on me too. Anything you could send me to shove in the face of the rep I am dealing with would be amazing! cameronorth09@gmail.com is where you can reach me. Re: Heartridge Vinyl Planks 12Nov 11, 2023 9:29 am Hi Cammyo and Steve. I also have the same issue. Here is my story. Our Heartridge vinyl was installed in April 2018. In 2020 we raised the issue of spacing at the ends of some of the boards. Our provider contacted Dunlop who inspected and determined that the gaps were above tolerance and arranged for the entire floor to be re-laid with the existing vinyl planks with an installer arranged by Dunlop. Dunlop’s conclusion was that the gaps were caused by the original installation. During 2020 the vinyl was relaid and looked great. Fast forward to October 2022, more gaps of up to 5mm have appeared at the ends of the boards - it can't be caused by the laying this time??? So we went back to our provider who arranged for Dunlop to inspect. It was agreed to fully replace the job using our provider’s preferred installer. Dunlop are saying that the issue was partly due to the installer (their installer) at the time and some shrinkage with the glue (pressure sensitive). Our provider was advised that Dunlop have a new and improved manufacturing process which eliminates any past issues. A new innovation which was explained that the old product was the iPhone 6 and the new product is the iPhone 13. The new product has a fibreglass chip in it as opposed to the fiberglass mesh and this creates a lot more stability. They also advise to now use a true hard-set adhesive as opposed to the pressure sensitive adhesive which never truly sets hard. We have been advised we will not have any further problems 🤞. It has taken a year to arrange the re-installation. Partly us not being available and partly the installer not being available. No reflection on Dunlop. The floor looks fantastic again so we are happy for now. We hope the manufacturing process improvements are successful. Dunlop have been good to deal with. However, if the floor fails in the future we will be requesting a refund for the product and installation at today’s cost. I hope you have successfully resolved your issues. Re: Heartridge Vinyl Planks 13Nov 12, 2023 8:35 am You were one of the lucky ones because it's only recently that Dunlop has decided to replace floors in entirety. My floor was relaid about a year ago using the hard-set glue and mostly old planks and some new planks. Though it is better than before, it's not as good as when first laid. There are some gaps here and there as the old planks are narrower than the new ones. Re: Heartridge Vinyl Planks 14Nov 12, 2023 2:26 pm This is the second replacement for us. If Dunlop had said they were going to re lay the existing planks we would have refused as they now say the old product is inferior (that was in Oct 2022). Quick question for you, did your installer roll the planks shortly after laying (while the glue was setting)? The Dunlop installation guide specifies that the planks should be rolled with a 45kg roller. It may not have been necessary with yours depending on the “old” planks requirements. Or it may be to do with the hard set glue regardless of the plank type. We are concerned because we don’t think our installer rolled (says he did with a hand roller but we were not home at the time) and we don’t want a further warranty issue if installation was not carried out correctly. Re: Heartridge Vinyl Planks 17Nov 12, 2023 9:27 pm Thanks for the updates. My dunlop representative walked around with a moisture detector until he was able to find "wet spots", and blamed the entire floor gap problem on those insignificant "sources of dampness" and said our warranty was void until the dampness was rectified. I guess he expects me to lift up my house from the concrete slab and re-pour??? I have been dealing with Alastair Read - who have other people been dealing with? Re: Heartridge Vinyl Planks 20Nov 13, 2023 6:34 am Our Dunlop rep was Daniel, a very reasonable guy. He did not check for moisture at all. Our house was 4 years old and is located in bayside Melbourne. We have sandy soil. We have not been dealing with Dunlop direct but through the business we bought the flooring from who have also been great. 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