Apr 03, 2016 8:17 am
Just had new carpet installed. It's a loop pile, very low, tight, with ridges, along the length. So it's like distinct rows of loops, 2 heights, and varying lengths. The loops sort of peter out as if the machine ran out of thread (but slowly), then it came back.
Looking at the edge of the carpet (with "_" being the low and "o" being the loop):
Looking at the end (with "." being the low and "o" being the loop):
I'm not even going to attempt a plan view.
Mostly happy with the job, with some exceptions (all in one room):
1. In the Family Room, all the carpet on one side of the join looks darker than the other. When looking from the opposite angle the shading is reversed. We think they laid one piece running the opposite direction to the other. Is this possible? Shop owner said not. I tried in the garage with a few cutoffs, and can reproduce the same effect. I was told this will come good, "coupla weeks", we just have go over it with the vacuum, a lot!
2. The same join "stands up", all the other joins lay perfectly flat, you wouldn't know any of them exist. I know that it probably will flatten out eventually, I remember the join in the original carpet. But I wonder why it's only one out of about 6 in the house. These joins are all along the length of the carpet. My wife's sister had the same, and it's still like that after 15 years.
3. Again, the same join has a small, elongated "V" at the edge, with it widening towards the skirting. Not a good look.
4. The is one join, in a doorway, which is across the width. The pattern doesn't match. I remember reading the back of the sample, and it had 500mm or 800mm pattern match. I mentioned the lack of matching after installation, and he told me: "just shut the door"! He then went on explain that the walls aren't perfectly straight. I thought they should have run the same piece of carpet the full length without any joins, it's roughly 40'/12m. Either that or try to match the rows of loops. Some do line up, but others abruptly change from low to high. The lows are a darker colour, so the join stands out like the proverbially dog's (and I don't mean hind leg).
5. There's a line in the carpet, which is a small indentation across the whole width. The colour looks darker on one side to the other. This apparently was when the carpet was rolled (folded?) for transport to our place. I was told this too will come good.
We paid 50% when we ordered. He wanted the rest when they'd finished, but no way was I handing it over until the problems (in our eyes anyway) were fixed, or actually did come good.
I don't know how to attach photos, but you can really see #1 clearly.
Re: New carpet installation problems2
Apr 04, 2016 5:56 pm
Hi bob...i really can't make judgement on this unless I see a photo.
Can you send me one and I'll post it here for you.
Re: New carpet installation problems3
Apr 07, 2016 6:34 am
Here are Bob's photos of his carpet - what is everyone's opinions??
Re: New carpet installation problems4
Apr 07, 2016 9:50 am
Re: New carpet installation problems6
Apr 07, 2016 1:27 pm
Here's some more photos, I uploaded to Photobucket. I still can't see how to just add them via the forum, many just have an "add attachment" function.
First 3 are at the laundry doorway:
This one is the bathroom doorway:
They are all along the "length", the across the "width" transitions are all fine. I don't know the correct terms, I remember weft & warp in weaving cloth, width is thickness I think (Never mind the quality, feel the width). I should Google!
The carpet is definitely the same colour, just depends on the "point of view". If you're looking towards light, it doesn't show up.
When replying, try to not include the pics, it will make the thread very long. Unless
Re: New carpet installation problems7
Apr 07, 2016 4:49 pm
Here are Bob's photos of his carpet - what is everyone's opinions??
Thanks for posting the pics. I see you've used PhotoBucket. External sites must be the only option for adding photos.
Re: New carpet installation problems8
Apr 07, 2016 6:07 pm
No problem Bob, glad you found how to post yourself, no stopping you now
Those new photos need to be fixed for sure, the carpet will fray if not stretched back over the pins/smooth edge.
Seems a shocking job all round really....
Email me for a quote to today. email@example.com
Re: New carpet installation problems9
Apr 10, 2016 9:58 pm
So, what's the thoughts on the different shading? Is it because the carpet on one side has been laid in the opposite direction? I have read that carpet should all be laid in the same direction, but did that just mean the stripes, not off the roll? I need to know for sure to further my discussions with the shop.
According to the owner, the shading is due to the way it was rolled up (ie the opposite direction to the other pieces) after rough cutting, for transport to here. I thought that was BS. But what do I know!
We asked another carpet layer to come and have a look, but once he saw it, he wouldn't give a straight answer to any of the faults. Sounded like a Pollie (not the parrot type, although they do too). I do know who I won't be asking to fix them, if the owner doesn't make them good.
I even asked my ex-BIL, he's been a carpet cleaner for > 25 years. He thought it was laid incorrectly.
I also found this a few days (or 6) ago: https://www.hopkinscarpetone.com/resour ... -flooring/
Re: New carpet installation problems10
Apr 11, 2016 1:40 am
Not sure if I will be very helpful here but I've been working at a vacate cleaning company in Melbourne for a few years and I've seen many carpeted rooms while carrying out inspections after the cleaners. There's definitely something wrong with the way they've installed your carpet. I believe it should be laid in the same direction - not only the stripes but off the roll, too. Hope all gets sorted real soon, good luck!
Re: New carpet installation problems11
Apr 29, 2016 5:51 am
My money is on it being laid in reverse. If so you can tell by running a lint remover (those red suede wand looking things) across both sides of the join in the same way to establish pile direction.
If it were legitimate pile reversal or reverse shading then I would always attempt to position that piece somewhere smarter than a butt join.
a.) it rarely looks that uniform & only usually affects 2ish metres.
The carpet is a little difficult to stop from bending over like it has at the edges but acheivable. (Skirtings are your friend)
Give the manufacturer a call and see if their rep will come take a look based on your photos. Might have to bribe them though.
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