Browse Forums Flooring & Floor Covering 1 Dec 04, 2013 2:04 pm I have recently had 2 rooms covered with floating engineered spotted gum flooring including our bedroom (about 40m2 in total). I opted for floating because originally the pre-finished timber that was to be glued on came out warped and cupped so i was offered floating which looks really nice. I had the option of gluing or floating and I opted for latter because it would be faster and cheaper - I've had floating in my old house and family and it has been very good. The flooring in this house is very uneven, has excessive vertical movement throughout and soft and spongey in most places. It also appears there are parts which don't have underlay but the floor had been sealed prior. I'm told by the store this is within standards and expected, but no one mentioned anything about gluing vs floating nor did the installers inform me if my pad was too uneven for floating. I don't mind bit of drumminess or softness but it is everywhere. If I step on one area it cause bedside tables and door trims to move. I have repeatedly asked the installers to fix trims and shave doors - we can't close some doors now. Do I have any recourse for repair/refund, I'm not sure if there are any standards on installation of such flooring? I'm in WA. Re: Spongey and uneven floating floors 2Dec 04, 2013 5:03 pm mazstar1980 I have recently had 2 rooms covered with floating engineered spotted gum flooring including our bedroom (about 40m2 in total). I opted for floating because originally the pre-finished timber that was to be glued on came out warped and cupped so i was offered floating which looks really nice. I had the option of gluing or floating and I opted for latter because it would be faster and cheaper - I've had floating in my old house and family and it has been very good. The flooring in this house is very uneven, has excessive vertical movement throughout and soft and spongey in most places. It also appears there are parts which don't have underlay but the floor had been sealed prior. I'm told by the store this is within standards and expected, but no one mentioned anything about gluing vs floating nor did the installers inform me if my pad was too uneven for floating. I don't mind bit of drumminess or softness but it is everywhere. If I step on one area it cause bedside tables and door trims to move. I have repeatedly asked the installers to fix trims and shave doors - we can't close some doors now. Do I have any recourse for repair/refund, I'm not sure if there are any standards on installation of such flooring? I'm in WA. Check with the manufacturer of the boards you purchased. You will probably find that the recommend the sub floor to be no more than + or - 3mm or thereabouts over a metre. It's difficult to ever make a judgement on a "post" but it sounds as though your sub floor is not level at all. Levelling a floor is rarely inclusive of installation, and it is almost always an extra cost, however the installers have an obligation to notify you that they cannot proceed unless the floor is fixed (at which time most will give you a price to fix it). They cannot simply carry on and install the floor regardless. So it's not their job to fix your sub floor - but they MUST not install the flooring over a bad floor. That's the law in the states we operate flooring franchises in, presumably similar in WA. Good luck !!! You can call the Australian Timber Flooring Association (ATFA) for more information and guidance, they also offer an arbitration service (at a cost) in most States of Australia. Re: Spongey and uneven floating floors 3Dec 18, 2013 11:35 am Update and query: After 3 weeks of being shafted around by the installers with constant cancellations, they finally rock up completely unprepared and with no tools and then acknowledge the problem with the floors. Their solution is to put plywood under the spongey parts. They will remove certain parts of the flooring in that area. Is this a reasonable and appropriate solution? They have left expansion gaps much less than specified (in some parts 3-4mm vs 12mm) and their solution is they will grind the longer parts to suit but ONLY where there is no skirting yet - the parts where we have skirting they will leave and there is no way we know what gaps they left without ripping the skirting. There are trims that are now coming off, one scotia has completely just come off and dangling in the air. Their overall quality and attitude of these installers is deplorable but I'm wondering if I have the right to request the shop send out another contractor to do the remedial work or am I stuck with the original ones (they all subcontract). I will need to call consumer affairs but just seeking opinions on their fix and whether I have to risk letting these guys dirty/ruin my house and/or floor again. Re: Spongey and uneven floating floors 4Mar 25, 2014 4:40 pm hi mazstar, can you tell me what company you used? I am worrying myself silly as we've signed on with carpet call and I'm not entirely sure we've done the right thing. Re: Spongey and uneven floating floors 5Apr 02, 2014 8:00 am Quote: I had the option of gluing or floating and I opted for latter because it would be faster and cheaper Why am I not surprised you are having problems. You went for the cheap option like a lot of people do and are now complaining. If your floor looked like it was uneven beforehand why did you let them lay FF over the top of it ? Stewie I hope this help you newhome_24, AS3958.1 is the Ceramic Tile Installation Standard. It specifies the tolerances for the installation of tiles. The tile supplier is… 1 7297 I don't think you're getting a response because you are not quite clear on what the issue is. yep, the site is not level, no site is! but are you just building a garage?… 1 2250 Thanks Simon, I guess I'm no concerned with the volume of the noise rather that dead and hollow sound and feel that is associated with floating floors. But I'm not sure… 3 6069 |