Browse Forums Flooring & Floor Covering 1 May 06, 2013 1:13 pm We had a Godfrey Hirst eco+ carpet laid in July 2011. By early 2012 the hallway and rumpus room and one bedroom had wrinkled. We had the carpet restretched by Carpet Choice in May 2012. January 2013 these rooms and other bedrooms were now wrinkled again. Carpet Choice came to inspect in February, the manufacturer came to check later that month. They accept no liability. If it was just in high traffic areas, or we were constantly dragging furniture around, I would say it was our fault. However, the previous carpet was down for 20 years and no wrinkling, it just wore out! Has anyone else had this issue?? How can we prevent this happening again?. Carpet Choice have said they would restretch the carpet again.(Thank you) How many times can a carpet be restrectched?? Re: New carpet wrinkling? 2May 07, 2013 4:01 pm It sounds like they are not restretching correctly and only using a knee kicker instead. A professional carpet restretch is done by removing all furniture and use a power stretcher that have long tubes attached to each other. A professional restretch will leave the carpet drum tight and it will never come loose again. They may want to find a proper carpet layer who actually has the correct tools to do the job. Re: New carpet wrinkling? 3May 07, 2013 6:56 pm Also if its a heavier weight carpet, it could require architectural smooth edge (gripper) rather than domestic. Architectural smooth edge (wider so it has more holding power) plus proper stretching in would solve it, if its heavier weight, or just the correct power stretching as already mentioned if its not heavy weight carpet. CALL 1300GOHARVEY www.harveynormanflooring.com.au Carpet, Rugs, Timber, Bamboo, Laminate, Vinyl & Vinyl Tiles TIMBERMAX Real Australian Hardwood Flooring IN STORES NOW Re: New carpet wrinkling? 4May 07, 2013 8:31 pm Do you have big temperature changes from winter and summer? Carpets are temperature sensitive when laying them. Higher temps make the carpet backing softer and more stretch can be obtained. Cooler temps is the opposite. That is why carpet MUST be laid with a power stretcher. To stretch the carpet enough so it will not bubble with temperature changes. Your issue seems, to me, to be a classic knee kick job in cooler times, bubbling starting when the temp goes up. Re: New carpet wrinkling? 5May 15, 2013 9:55 am Thank you for your replies. We had the carpet restretched today. The same guys as last year. And this time I watched what they did. They did use the power stretcher and said that they would have used it last time. They also cited the temperature change issue. The gentleman that restretched the carpet has been in the job nearly 50 years. Said he has had the power stretcher for about 10 and hardly used it up until a couple of years ago. now using it 5 - 10 times a year. He thinks the hession backing has changed and this may not have been tested in our climate. He also says the brand of carpet we have purchased seems to be having more issues than others. Anyway, what can you do?? We thought buying a mid price range, "eco" carpet was the way to go....apparently not! Re: New carpet wrinkling? 6May 15, 2013 8:42 pm It should be used on every job pretty much, not dusted off once a month. That means that he installs every 20th installation to the right standard and the other 19 sub-standard assuming he works 5 days a week with only one job a day....that manufacturer has been trialling new backing but as we do not sell their "Eco" carpet (instead we sell Smartstrand, the original Triexta carpet in Australia), we can't advise what sort of backing that particular carpet has. You may be getting good use out of the installation warranty that your retailer offers !!! CALL 1300GOHARVEY www.harveynormanflooring.com.au Carpet, Rugs, Timber, Bamboo, Laminate, Vinyl & Vinyl Tiles TIMBERMAX Real Australian Hardwood Flooring IN STORES NOW Re: New carpet wrinkling? 7May 16, 2013 8:53 pm Spot on, HN Flooring Team. It is imperative that carpet is power stretched for ALL jobs. Any layer that says to the customer that a knee-kicker is sufficient to lay carpet, is just telling ******, and probably doesn't own, or know how to use one. And is incompetent. In recent years the backing of carpets are a lot more varied. The old days only had hessian. The newer, and various, synthetic backs may cause more bubbling problems for carpet layers that only knee-kick IMO. Manufacturers are more insistent on their carpet being power-stretched with their products. The problem with the industry, is that soooo many layers only use knee-kickers. A customer insisting the carpet is installed with a power-stretcher may cause concern for some retailers, as so many may not have anyone that uses one. TOUGH. Customers need to be more aware of how their expensive purchase is installed, and done properly. And remember that you, the customer, pay the same for a job done with a stretcher to industry standards, as a substandard knee-kick job. Re: New carpet wrinkling? 8Feb 25, 2014 12:29 pm awesome advice given here guys. sounds like it wasn't powerstretched correctly the first and second time. the manufacturer can void warranties if not installed to australian specs. yes however manufacturers are sending out "trial" products and using the customers as test subjects to see if they low cost products work or not, and they only change when enough complaints are returned. its an industry that has no regulations. they say it does, but it doesn't. as far as using arch or standard smoothedge, that's only an issue if your carpet isn't holding on the pins or if the tension in power stretching has popped your smoothedge away from the floor it's meant to be affixed to. 1 11004 1 15753 they can, it's a fairly standard solution when the slab isn't recessed. the falls need to be in the main floor, if it hasn't been done then you need to ask them to redo… 4 6585 |