Browse Forums Flooring & Floor Covering 1 Aug 10, 2012 5:04 pm I am looking for some advice about a situation I have found myself in with a well known carpet installer. I don't want to publicly name and shame because of the tactics they are already using but please PM me so I can warn you against using them. I also know I could/should get legal advice but due to the amount of the invoice there really isn't any point. Last March we had a bedroom recarpeted so we could put our house on the market as we were about to start a new build. The install itself was a bit of a mess, I took the day off work, called them in the afternoon to find out when/if someone would actually be coming to lay the carpet and ended up with someone coming the next day at 7am on a Saturday. Anyway we sold the house, moved out and all was said and done until two weeks ago when I received a call to let me know we hadn't paid for the carpet. I asked them to email the invoice through to me as I felt there was a mistake and wanted to look it over. The invoice has the installation date of March last year but July 2012 printed on the bottom. I then emailed the company back to say I felt they had made a mistake, it had been 16 months since the installation and noone had made any attempts to contact us in that time and as we had sold the house it would now be quite difficult to find proof of payment as it would have been paid from our now closed offset account. They then replied to say they have been sending invoices chasing payment to our old address for months and I will need to prove payment was made otherwise I will need to pay for this carpet again. I pointed out that all of our mail has been redirected and we have had no problems receiving anything else, except for their numerous invoices and considering they had my mobile number it was strange that they would not try and contact me another way for over a year to have this invoice paid. I do not have any bank statements as the account was closed when the mortgage was paid out. I do not have a receipt as I got rid of everything we didn't need because we have been renting while our house is being built and storage is expensive. What I would like to know is if there is an amount of time a business has to claim a debt before it is too late? I am sure this invoice was paid and feel like they are now trying to get more money out of me. Conveniently we received an invoice at our redirected address in the past week as well despite the rest of their mail disappearing over the past year. Also, if we don't pay them will this affect our credit rating? I feel like they have put us in a difficult position where our only option is to pay for the carpet a second time and I do not understand how they can get away with this. Re: Advice regarding carpet invoice 3Aug 11, 2012 12:33 am it can affect your credit rating if they sell the debt to a debt collection agency, I've had a similar problem with a bank, but didn't know until the debt collectors sent me a letter which I paid and then disputed (I ended up with a refund) I don't know if there is a limit, you could possibly ask consumer affairs or similar but I would suggest that in court you would lose simply because you have no proof of payment! Your options are probably pay or sell professional advice! 2 Advice regarding carpet invoice 4Aug 11, 2012 8:17 am Get your bank to redo your bank statements from that timeframe. Surely even if the account was closed you still have your statements. There is no time limit to them chasing you for payt - and as PP said if they sell the debt to a debt collector you will regret it. I find it hard to comprehend that you can't remember definitively that you did or didn't pay the bill. I can remember paying bills from building this house over 3yrs ago. Some things are worth waiting for. Hi, I am approaching end of the build. My final invoice will be given to me soon to pay. Some context before I ask my question. 1. My builder wont do the landscaping or… 0 3865 i would not be signing anything on the day read your contract about when builder submits final invoice generally, have to meet builder within 7 days of receiving final… 1 4736 Hi All, Recently we have signed a contract with Burbank and we are not aware that they have just DORSET, SURREY, HAMPSHIRE, KENT, PILBARA and REDGUM bricks from PGH are… 0 3154 |