Browse Forums Flooring & Floor Covering Re: Timber Flooring Assistance 4Aug 02, 2012 7:27 pm CALL 1300GOHARVEY www.harveynormanflooring.com.au Carpet, Rugs, Timber, Bamboo, Laminate, Vinyl & Vinyl Tiles TIMBERMAX Real Australian Hardwood Flooring IN STORES NOW Re: Timber Flooring Assistance 11Dec 07, 2016 7:53 pm I noticed that Planet Timbers came up on this thread and wanted to provide my experience of using them recently to install their Levande Bamboo product throughout my whole home. Suffice to say I was not pleased, here is my email detailing my complaint to their installation manager: I seriously regret choosing Planet Timbers to complete my installation and consider your offer simply a continuation of the substandard service provided. At every step of the way I was misled about your business and the product: Instead of being hardwearing the product scratches easily. Instead of a quality install from a team of staff taking utmost care and working 4 days (as described to me when I questioned the expense of the quote compared to competitors) I got a rush job from a single contractor in 2 days. Instead of undercut door frames I got bodgily cutout bamboo around the frames. Instead of getting the job rectified simply and with minimal disturbance I have had you guys through twice since the job and still you want me to go and take photos when you had the opportunity to properly inspect yourself. Instead of waste materials being disposed of neatly they were left on my property and on top of the floors. Instead of getting floors ready to move in they needed a good clean beforehand. Instead of professional service from your installer I was asked for a secret cash payment within 5 minutes of him entering my house to complete the install as I had purchased it. Instead of care taken on my freshly painted property I was left with multiple marks and indents on the walls. Instead of neat scotia I was left with scotia with multiple holes, falling off the walls, spilt, improperly aligned and with multiple sticking out nails that could cut my young children's feet. Instead of boards properly installed I have multiple areas where boards were cut too small for a proper installation requiring the ripping up of boards and relaying. Instead of the job being completed on time when the house was empty it is to be completed after it has been filled by furniture, lived in and worked from maximising the disturbance because your contractor and boss decided to take two weeks leave the day after the install. I have multiple photos to show the state of the job as it was left, a level of install worthy of a cheap Gumtree job not the thousands of dollars premium charged by your business over other reputable businesses (we only went with you and paid the premium because we were led time and time again to believe what we were getting was superior and not in alignment with what we received). The business is arranging to fix some of these faults which they consider only minor (hate to see what happens to their installs before they consider it major!) but don't appear to care less for the inconvenience they caused expecting me to pay up for a premium install I didn't receive. We paid $1000 to $3000 more for their product over other quotes we received as we were led to believe it was worth paying them a premium for their standard of work and product. I should have paid attention to the fact they had virtually zero online positive reviews (very unusual for a company trading for 20 years or more and indicative that they have had to hide from review sites for fear of bad press). To anyone reading this I would suggest that better value can be had elsewhere. They charged me a premium and provided less than a budget job. Sometimes price isn't the indicator of quality we think it is. looks ok to me, round logs retaining walls are better than sleeper walls, more even preservative treatment and stronger since they include the whole tree and not just part… 1 2282 Engineering timber is certainly a less fuss option, times cheaper to supply and install and better withstands humidity. 1 11478 |