Hello,
Carpet never got changed. They said that they would re lay it at half price for us if we wanted to. just before christmas and with a new mortgage? NO THANKS!!
In the end the customer service coordinator and the colour consultant team started to blame each other and told me TOO BAD SO SAD!!
i told them that they should stop making people feel like they are just one in 100,000 clients (heck - we ARE though!) and that building a home is a big BIG deal. Also, they should take responsibility for their own incompetence, because the colour consultant admits that she remembers us orderig grey carpet, and when we had doubts about our colour schedule being wrong and asked the co-ordinator if we could go in there and check everything, she said "no that would be useless because you have already signed". well the manager of colour selection said that they would have been more than happy to go over the schedule for us and something definatley COULD have been done if we had of encountered the problem earlier. so like i said, they won't take responsibility for their own staffs incompetence. (spellcheck!!)
so everyone, take photos of things when you do your colour schedule. don't rely on the dopey colour schedule girls!!