Browse Forums Flooring & Floor Covering Re: Smartstrand iq150 - Amazing Carpet 11May 16, 2010 11:27 pm Hmmm some valid points there Anthony. But I still think you need to give customers the credit for having the capacity to learn enough to make THEIR decision based on some basic info that isn't difficult to grasp. As I've often pointed out, the 'bum-steer' is the usual way most carpet sales staff offer guidance! IF they were more informed and knew their stuff better like yourself, there would be much better outcomes. Example... its commonplace for lower spec underlays to be sold to customers as being "the best". They don't even mention the better underlays for fear of losing the sale based on price. Those who you say come in with some understanding (I would have thought) would be quite amenable to being shown why and how they could make better choices. The fact they bothered to get info in the first place shows they are discerning and want to make a sound decision. Of course, being in retail sales has its own set of skills to help a customer make their decision, and sometimes that can mean overcoming their preconceptions. Whether they come in with no knowledge or a good deal, your task remains the same. I get cold calls sometimes from new customers saying they don't want steam cleaning, or they want me to do things a certain way. I'm not gonna jump down their throat, but will find out why they have their preconceptions, before explaining how they can get the job done with the best outcome WITHOUT the problems they think are associated. I find it a pleasure to deal with those who are engaging with the issues. But those who just don't give a s#!t and just want to know "how much to clean me carpets"?.... they are the ones who I'm wary of. Chances are, if anything doesn't look perfect, they'll be the ones pointing a finger of blame at me, rather than bothering to take responsibility for why things don't meet their expectations. Anyway, we are here offering advice for whoever wants it, to do what they will with. There will always be different kinds of customers. Personally, I prefer to target customers who are more discerning, and use me because that is a carefully considered choice. The others, (such as tenants moving out of rentals referred to me) I try to impress enough to convert them into discerning customers. But there are still those you pay me and grunt as they leave me to it, never to think twice about this or their next commercial decision. Ash. 1 10973 1 15704 they can, it's a fairly standard solution when the slab isn't recessed. the falls need to be in the main floor, if it hasn't been done then you need to ask them to redo… 4 6577 |