Hello,
The wrong carpet colour was laid in our home - but it was the colour that was ordered!
We had a lot of problems with our colour schedule so i asked for a sample of everything that was chosen. We pretty much had to go and buy/aquire stuff from tiling places, etc but couldn't get a carpet sample. I even questioned the funny name of the carpet but was told it was correct. Therefore, i signed the colour schedule. Turns out now, we signed for a beige colour - we wanted dark grey carpet!!
I am trying to argue the point that even though we signed for it - we didn't know what we were signing for as the colour of the carpet isn't 'brown' or grey' it was 'Rock Salt' and 'capers', etc. These aren't colours!!
There is an element of trust that the colour consultant writes down the correct choices.
Has anyone else had this problem where you have signed for the wrong product name and the builder won't do anything about it because you signed on the dotted line!?
Our colour consultant even admits that she definately remembers us wanting the grey carpet but "unfortunately you signed for the wrong colour".