Browse Forums Flooring & Floor Covering Re: Professional carpet cleaning - sutherland area NSW? 9Jan 07, 2010 5:33 pm royalblue I can't speak for other businesses. But as I see it, if I am a professional carpet cleaning technician there to clean your carpets, you are paying me for my TIME. I wish all professionals (and tradies) would take that attitude, Ash. I never ceased to be amazed at how people want to dive into a job like a bull at a gate without discussing the details first. Sometimes, they are happy to chat about the weather or similar or something like "nice spot you have here" but not about the job they've come to do. I consider the money I pay for the time taken to understand the problem/scope of work, to explain how the job will be tackled, to discuss options and to confirm that expectations are realistic is well-spent. Often there is an unhealthy focus on the cost and it can be quite difficult to convey that the cost is secondary to the real priority, which is to get the best job done that is reasonably possible. On the rare occasion that I've had to express concern about shortcut's taken, the response is usually "If I did it that way it would've cost $xxx. When I reply "and I would've been happy to pay $xxx", we both end up feeling dissatisfied and frustrated. Also, we spend a lot of time and effort to prepare the site for any work to the maximum extent that we can. Similarly, at the end of the job, if the "clean-up" seems to be a chore, we tend to say "Don't worry about that - we'll do it" A lot of the time, this is a courtesy thing. If you haven't tried to make things as easy as possible for the person you're employing it seems rude. Other times it's because you know you're going to have to do it again anyway. Being oldies and reasonably comfortable financially, I guess the response we'd rather would be along the lines of "Well, it's easier for me than you and, if you don't mind paying for my time, I'm more than happy to do it". I guess it's all in the communication and we should probably be clearer about our preferences. But part of it is conditioned by the obvious time pressures that seem to apply to most contractors these days. Everything seems to be done in a bit of a rush and you end up feeling grateful the person has even showed up in the first place. No wonder there is a strong trend to DIY. Anyway, enough rambling. I'm sure I echo the thoughts of a lot of forum members in saying we only wish you were in business in our state. Thanks also for going out of your way to point me in the direction of local carpet care experts who might have a similar approach to you. Cheers zeke CDC Housing Code 3 When to apply Floor Area external face of wall vs Gross Floor Area internal face of wall. Reading thru CDC Housing Code 3, lets take a lot 915sqm.… 0 16413 We have a new build and need to clean bricks around a newly constructed deck. Need advice about whether to clean bricks with acid prior to oiling the deck, or should we… 0 2580 No, I even have sections of narrowness where the tiles won't slide up any further. When I manage some spare time, I might play around with the first DIY part of my… 7 4922 |