Browse Forums Flooring & Floor Covering 1 Jul 02, 2009 2:30 pm Sorry in advance for the long post… We chose Tuftmaster Romany carpet (see http://www.tuftmastercarpets.com.au/index.php?page=shop.product_details&flypage=shop.flypage_new&product_id=69&category_id=6&option=com_virtuemart&Itemid=45 ) in the charcoal grey colour called Ironbark I think. We chose the supplier (Harvey Norman) based on the $$ - which it seems may not have been the best decision, and to be honest was against the gut feel about quality of job. Anyhow, that is done. The carpet was laid a couple of weeks ago just before we moved in. We have two issues and would appreciate some advice. 1. We asked for and were quoted on the carpet ‘lines’ (sort of a sisal carpet) running up and down the house. We were aware this may create more wastage but were prepared for that and quoted as such. However, the layers since decided to lay the lounge and master the other way – and the rest of the rooms as quoted. Now you can’t see one area from the other, so that is not the issue (although it is weird). The main issue was the absence of communication about this change and that it does not give us the look we were wanting. HN now claim they changed it so the join wouldn’t be in line with windows and be more obvious. Plus they claim it would peak if done that way – which I don’t understand as I can’t even see the join where it is now. They claim that if we get them to change it we have to sign away our rights to rectifying any further, as it would be laid against Australian Standards. So does anyone know if there are issues or standards that confirm their claims? Would we likely be disappointed if we get them to change it? 2. Secondly, in all spaces, if you view the carpet in the direction of the lines they are not straight – even against the straight edge of a wall or where it joins tiles or floorboards. This seriously bugs me, particularly in the lounge/bedroom as when you look into the rooms that is what you see. We are told by HN that it is impossible to lay any sisal in a straight line. I find that very hard to believe. Anyone know about this? We would really appreciate some advice on this. We need to tell HN if we want the two rooms changed to the other direction, which they will do. They will not entertain the notion that the other rooms are laid crooked… Do we have any way to demand a better result? I don’t have photos, but will take some to illustrate and load up from home. Thanks Jo Settled In - Home Search and Relocation Services - http://www.settledin.com.au http://www.movingbacktotassie.blogspot.com/ viewtopic.php?t=9571 Re: Help! Carpet poorly laid – need info 2Jul 02, 2009 3:47 pm Sorry I can't help with any answers to your questions, but we are having the same carpet as you have in our house. So I will be really interested to hear the answers that are posted. Our carpet won't be in for a few more weeks yet. I have seen a small amount laid & I can't say that I noticed the lines being not straight against the wall. We now have a blog. http://allaboutthebuild.blogspot.com/ Re: Help! Carpet poorly laid – need info 3Jul 02, 2009 5:46 pm I believe there is an association of some kind - wool, carpet manufacturers' ??- which can offer advice on poorly laid carpet. Can't find the thread where it's mentioned. Royalblue has mentioned it a few times. Built the Eden Brae Cambridge 34 Family with Boston Corner Facade Re: Help! Carpet poorly laid – need info 4Jul 02, 2009 8:18 pm Hi Jo, Quite a nice looking carpet! I'll deal with point 2 first (first the bad news, maybe)... Its hard to say for sure without seeing it, but to a point, HN are correct... there are a number of reasons why linear designed carpets may not always look straight within the room. Firstly, its not uncommon for walls and rooms to not be straight. So if the installer lays the carpet straight along one wall, it may look crooked along the opposite wall. In this case, he can compensate a bit but there's a limit to what can be done. Also, carpets can sometimes have a bow or skew in the linear pattern, due to manufacturing factors that sometimes can't be helped. Various manufacturers have 'acceptable tolerances' as can be seen pages 4&5 in this example... http://www.feltexcommercial.com/files/installation.pdf A good installer can sometimes compensate for these variations, but again, there are limitations. So chances are, you may not have much recourse with regard to the this issue. The way to be sure would be to consult an independant registered carpet inspector, who can check and provide an unbiased report. The above is a reason that I generally suggest avoiding linear designed carpets. It wouldn't be an issue if it was not a linear design. Ash. Re: Help! Carpet poorly laid – need info 5Jul 02, 2009 8:50 pm Jo (continued).... Your point 1 does look like the main problem was lack of proper communication. The Standard for laying is AS/NZS 2455.1:2007 I have a copy, and can scan relevent pages and email you if you wish. The Standard makes plain the importance of proper communication between the CONTRACTOR and the PURCHASER. It details what should be included to ensure the CONTRACT is discussed and agreed to by all parties. Here's a sample from page 13 of the Standard; 3.1 PLANNING AND GENERAL LAYOUT The Contractor shall give consideration to the general layout so that, where possible- (a) seams run the length of the area; (b) traffic runs along rather than across the seams; (c) light from windows does not strike across seams; (d) all pile faces away from the main source of incident light; (e) all pile faces towards the main entry to the area of installation The Standard is there as an industry reference and guideline. Installation should be in accordance with the Standard, but in some circumstances, there may be reasons to deviate. All of these considerations should have been nutted out and agreed to BEFORE installation. So, it seems that the CONTRACTOR have not done their job properly in terms of the CONTRACT. Now it's up to you and the contractor to consider everything carefully, and see if their reasons for laying as they have is best, or the way you wanted is best. If they use the excuse that the way you want it layed is contrary to the Standard, ask them to show you the points in the Standard, and explain why. Hope that helps! Ash. Re: Help! Carpet poorly laid – need info 6Jul 02, 2009 10:02 pm Thanks for your replies. Ash - shall look at it all again and decide how we should proceed. With the lines not being straight it goes askew all across it seems. Shall have a good look again in daylight on the weekend and see how I feel then. Shall take photos too. Ta Jo Settled In - Home Search and Relocation Services - http://www.settledin.com.au http://www.movingbacktotassie.blogspot.com/ viewtopic.php?t=9571 Building Standards; Getting It Right! Hi all, My neighbour has built his 15m long garage on our boundary. It was agreed as part of the planning permit that the wall must be in exposed recycled brick. For some… 0 10892 I had new concrete laid, extended the alfresco and had the sidewalks concreted too. I noticed the concreter didn't put the expansion foam anywhere, there are expansion… 0 8108 1 10997 |