I wanted to let other pool owners know of my experience with the Willeton Branch of B&L Pumps.
I had a low flow problem with my pool filtration system. I suspected the pump may be at fault so I brought it to B&L pumps to check it out. Despite the fact that the pump is only 4 years old and was not making an unusual noise and was starting normally, they determined that it needed new bearings, impellor, capacitor and mech seal.
When the work was complete I picked it up and reinstalled it. Nothing had changed so I investigated further and eventually found the check valve in the pump discharge was faulty and a piece had broken off and lodged in the pipe between the pump and the filter, which blocked the flow. Not only did B&L not fix the check valve, they also did not mention it to me. It would have saved me a lot of trouble diagnosing the problem. They did however charge me for work which probably wasn't required.
When I contacted them about the issue, the manager was extremely rude. He began yelling it was not his problem. He then told me to take the matter to pump manufacturer and hung up.