Browse Forums Kitchen Appliances 1 Jun 30, 2010 7:55 pm We bought and Ilve induction cooktop through C.P for a good price at the home show. We asked to them to hold off on the delivery date as we knew we were going to build within 6 months. They held it for us for 5 months and delivered it and we stored it ourselves for another 3 months (building hold up). The electrician, wiring up now wanted the details of the cooktop. Guess what, we opened the box last week and the cooktop glass is broken on the corner. C.P told us to ring Ilve but they wont replace it because it is not a fault. C.P won't replace either. Who's responsibility is it or am I stuck with the broken cooktop for my brand new house. Re: Damaged induction cooktop 2Jun 30, 2010 8:40 pm Oh that really sucks!!! Insurance claim maybe...? Building on the Sunshine Coast - Land settled 22nd July 2009 Building contract finally signed (after much deliberation on our part) 11th November 2009 Building commences 25th January 2010 - small local builder End of June - almost completed fit out 26th July - MOVE IN DAY!!!!!!!!!!!!!! Re: Damaged induction cooktop 3Jun 30, 2010 9:29 pm Its a warrenty item. Its a fault. Basically the packaging wasnt suitable. Get them to come on site. They should be able see that the house was finished only recently. I had a similar instance. Called electrolux and they replace the top. I had my stone in storage for around 6 months, and they replaced it. Re: Damaged induction cooktop 4Jul 01, 2010 12:33 pm Went to Ilve to confront them this morning and they say they can't help. The item was delivered and stored by C.P and ourselves for too long so Ilve only replaces the glass if it was checked on delivery. She admitted the packaging was not adequate but that happens sometimes she said. To replace the glass is $800! Re: Damaged induction cooktop 5Jul 01, 2010 12:50 pm hmmm I would go through your credit card company. I wouldnt except this. I would still held them accountable since they did not mention this to you that you need to check it on devliery. They should be to have some idea how the damage occured. Is it obvious that it happened inside the box?? Re: Damaged induction cooktop 6Jul 01, 2010 1:13 pm Did you open the box and inspect the item before accepting it? If not then it is up to the company whether they will show good grace in replacing it. At the end of the day it is your word against theirs as to when it was damaged. Some things are worth waiting for. Re: Damaged induction cooktop 7Jul 01, 2010 1:33 pm No it was not checked on delivery but put away until needed. Does that absolve them of any responsibility? I think I need consumer advise on this one so I know exactly what my rights are in this situation and if it's worthwhile persuing. Re: Damaged induction cooktop 9Jul 01, 2010 3:35 pm Regardless who's fault it is, shouldn't it be under warranty? it hasn't even been a year? I assume appliances (especially not a cheap one) should come with a warranty of at least a year or so? doesn't matter when it was broken, it's under warranty, they should either fix it or replace it I thought that's the norm......... Re: Damaged induction cooktop 10Jul 01, 2010 3:52 pm Warranty wouldn't normally cover some damage that you did - only if something "factory" was broken. Accidental damage would normally be under your household / contents insurance if you elected to take it out. Some things are worth waiting for. Re: Damaged induction cooktop 12Jul 01, 2010 10:00 pm C.P definately damaged it in their warehouse, the glass chip is missing and the packaging had no foam. It was made very clear to us by Ilve that the warranty applies to Clive Peters only and the warranty does not cover any damage only if the appliance is faulty. Looks like this one is for consumer affairs! Re: Damaged induction cooktop 13Jul 02, 2010 8:47 am Hi McKinnon, Sorry to hear about your problem, but I don't like your chances. We're getting a delivery from Clive Peteers today, so I checked the fine print at the bottom of the order and it says..."Claims in respect of Goods damaged on delivery are recognised only if received within 24 hours of such delivery". In other words you needed to check the cooktop when it was delivered and let them know within 24hrs of delivery whether it was damaged or not. This is actually quite reasonable as a lot of businesses say that you have to inspect the product at the time of delivery and that by signing the delivery docket you are accepting that the items were delivered undamaged, so at least CP give you 24 hrs. I know it doesn't help you, but I think that's what they will tell you...and given that you most probably had to sign something when it was delivered, you have actually (unknowingly) agreed to these conditions. Having said that, it can't hurt to get some advice from consumer affairs...Good luck! 'chelle We have a hand-over date...15/10...but I won't hold my breath! http://people-in-glass-houses.blogspot.com/ Re: Damaged induction cooktop 15Jul 02, 2010 1:46 pm Just to let everyone know, I also bought an oven and a glass canopy rangehood off them as well. The glass for the rangehood is packaged in a wooded crate. Why the hell don't they pack the glass cooktop the same way. I'll go for them on the grounds of inadequate packaging and storage. Thanks for all your help. Re: Damaged induction cooktop 16Jul 06, 2010 7:35 pm Just to let you know consumer affairs said that because we can't prove beyond doubt who actually broke the glass they can't help. Their job is not to negotiate. The time factor is actually not the problem. They did suggest to try and negotiate a compromise with C.P.regarding the **** packaging and then take it to VCAT (9mths wait) and the worst outcome should be 1/2 the price of the glass replacement. Hey that's not bad $500 bucks back I reckon it's worth it. Re: Damaged induction cooktop 17Jul 07, 2010 8:35 am Thanks for the update. Lesson to everyone. Check your goods upon delivery/pickup. Re: Damaged induction cooktop 18Jul 07, 2010 8:36 am the only one the Electrolux were going to knock back the repair in my case was if it looked like something had been dropped on it. Anything else was covered. I guess the technician could tell by the damaged what it was caused by or at least what it wasn’t. Re: Damaged induction cooktop 19Aug 25, 2010 2:16 pm Ok this is what happened. I wrote a letter of complaint to Ilve, regarding the **** house packaging, blah, blah and told them that I will take this to VCAT. Hubby also rang the head honcho in Sydney and whinged to him about poor customer service and how pathetic they were that their staff could not negotiate something to keep all parties happy. My hubby suggested to the boss, "ok, we all share some of the responsibilty in this breakage and if go to VCAT and ask all parties to pay I'm sure they will not knock me back. Head honcho said "Yes that's fair". Pay $300, Ilve$300 and Clive Peters $300. $300 bucks is better than taking out builder warranty insurance or stuffing around with VCAT. Moral of the story: Don't give up and don't talk to the office girls. Go straight to the top of the company and demand to speak with the head hontcho and negotiate something with compromise. Re: Damaged induction cooktop 20Aug 25, 2010 3:47 pm Nathan SteelFab Lesson to everyone. Check your goods upon delivery/pickup. Nathan I fully agree with you. Everyone should do this before they put items into storage to prevent issues like this. While I understand the frustration, I think you have been lucky that they have come to the party and offered you compensation. Damage is not covered under warranty and 6 months after the fact I think you would find as far as the retailer goes, most would not help you. Most would look upon it that anything could have happened to your cooktop in the time you have had it. I actually work in electrical retail and had a customer call up today who has had their items in storage for 3 years and expects us to replace something they claim is missing. Um..yeah right. Lisa- Finally in our house!!! It's hard to comment as the photos area bit dark ( you might need a new 15 - just got one and wow ) Jokes aside, I can see one member that is cracked. I would find a… 2 2213 My daughter and son in law are about to start building, they are having a 600mm induction cook top and 900mm oven. It's personal preferance 5 10865 |