Sorry….. it may be a couple of days before I’m able to get back in.
I lost internet connection yesterday @ 2pm, thought it had something to do with the modem, so today I went to call the IT guys, and no phone! Talk to IT guys via mobile, they say yep it’s a Telstra issue.
Call Telstra, she does a quick line test, tells me everything is ok…how does that work when there’s no dial tone?
Call It guys again, they come, @ $100 per call out, nope, he tells me its Telstra issue!
Call Telstra again, yep this time it get told there’s a fault.
Shame the first girl didn’t tell me that! So far $100 down with IT guys.
Book in a tech to come and look at line, that could cost me $105 to get him here……$$$$ now adding up.
Recharged my Telstra dongle wireless to get me through so I can keep working, another $60.
I have to say one thing for Telstra, they either train their staff on how to deal will irate people very well….or they hire thick skinned, broad shouldered people. The 2 girls I spoke to were really nice and very sympathetic to my irate ramblings!
One thing to remember, don’t take it out on the person at the other end of the phone, it’s not their fault.
BUT if I get billed the $105 for their problem, someone at Telstra, better NOT answer the phone if I ring.
Ohh and lets not forget, potential clients can’t ring me at the moment, as most people hate ringing a mobile number.
I’m feeling slightly frazzled.
And the Telstra dongle keeps logging off Homeone, so see you all when it’s fixed.